Customer Success Manager (Remote)

Bengaluru

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Sperax

Connecting you with modern money

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Founded in late 2019, Sperax is a global technology firm building modern money with blockchain technology. With the Sperax token (SPA) at its core, Sperax is building a yield bearing stablecoin, USDs, that synergizes the best of all widely-adopted stablecoin strategies. In addition to USDs, we are developing a suite of DeFi products which will be integrated with our mobile app, Sperax Play. As a one-click portal for the general masses to elevate their financial well-being through crypto products, Sperax Play will serve as a bridge for the world to access the cryptoverse all in one place! 
Sperax has received $7 million in early funding from a suite of investors who envision global impact. Members of our team work and communicate on an international schedule, blending our personal lives with the rich enthusiasm and vigor to grow Sperax. We currently have offices in New York, San Francisco, Michigan, Chicago, Singapore, India, and China, and Sperax is also expanding in Europe.
Sperax is looking to hire a Customer Success Manager who will manage customer support teams to ensure a smooth customer experience. Customer Support plays a critical role in a growing startup as the team acts as the voice of the customer internally and the face of the company to our customers. 

Roles and Responsibilities

  • Manage customer support team
  • Coordinate with Product and Engineering teams to communicate critical issues and discuss their redressal
  • Provide feedback on the efficiency of the customer success process and identify ways to make processes more streamlined
  • Have a very good understanding of our product to provide appropriate levels of support
  • Gather customer feedback and share with our Product and Marketing teams
  • Analyze and report product malfunctions 
  • Assist in training Customer Support Specialists

Qualification/Skill

  • At least 3 years of experience in customer success roles in SAAS product based startup
  • Prior experience in managing customer support teams
  • Excellent communication skills - Fluent in spoken and written English
  • Hands-on experience in setting up CRM like Freshdesk
Job perks/benefits: Startup environment
Job region(s): Asia/Pacific
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