Customer Support Specialist (Remote)

Bengaluru

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Sperax

Connecting you with modern money

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Founded in late 2019, Sperax is a global technology firm building modern money with blockchain technology. With the Sperax token (SPA) at its core, Sperax is building a yield bearing stablecoin, USDs, that synergizes the best of all widely-adopted stablecoin strategies. In addition to USDs, we are developing a suite of DeFi products which will be integrated with our mobile app, Sperax Play. As a one-click portal for the general masses to elevate their financial well-being through crypto products, Sperax Play will serve as a bridge for the world to access the cryptoverse all in one place! 
Sperax has received $7 million in early funding from a suite of investors who envision global impact. Members of our team work and communicate on an international schedule, blending our personal lives with the rich enthusiasm and vigor to grow Sperax. We currently have offices in New York, San Francisco, Michigan, Chicago, Singapore, India, and China, and Sperax is also expanding in Europe.
Sperax is looking to hire a Customer Support Representative who will work directly with our customers, to help them use and understand our product, and resolve their queries or concerns. Customer Support plays a critical role in a growing startup as the team acts as the voice of the customer internally and the face of the company to our customers.

Roles and Responsibilities

  • Prompt response to customer enquiries
  • Keep records of customer interactions, comments, and complaints
  • Identify customer needs and help customers use specific features
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved

Qualifications/Skills

  • 1-2 years of experience as a Customer Support Specialist or similar CS role
  • Excellent communication skills - Fluent in spoken and written English
  • Has experience in help desk software and remote support tool and understands how CRM systems work
  • Multi-tasking abilities and attention to detail 
  • Patience when handling tough cases
Job tags: Blockchain CRM Mobile
Job perks/benefits: Startup environment
Job region(s): Asia/Pacific
Job stats:  14  3  0
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