Salesforce (SFDC) Operations Specialist

United States

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Everbridge

Critical events happen every day that threaten safety, interrupt supply chains, and disrupt operations. Rapidly pinpoint threats and automate response.

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Everbridge is looking for a Salesforce (SFDC) Operations Specialist to help manage and optimize our system as well as develop and build enhancements to the corporate tech stack (Totango, CPQ, Clari, Outreach, Zoominfo, CPQ, etc.) The role is a part business analyst, part technical project manager, and part Salesforce administrator. The SFDC Operations Specialist will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our CRM platform. The role will be a part of the Revenue Operations team reporting directly to and supporting the Business Sytems Manager. The specialist will have the opportunity to work on cross-functional projects supporting various teams including Customer Success, Professional Services, and Sales.
This is a great opportunity to learn best-in-class processes/systems that deliver real value across the entire company. This role will need to effectively communicate and proactively support our team of Everbridge ‘Bridgers’ located around the world.

What you'll do

  • Handle all basic administrative functions including user account/profiles and role maintenance, reports, dashboards, workflows, process automation, and day to day CRM tasks
  • Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing. Maintaining and improving duplicate and matching rules.
  • Work with various technical and business partners to build enhancements and manage integrations within Salesforce (Totango, Zendesk, ZoomInfo, CPQ, Clari, Outreach, Marketo)
  • Assist with the scoping, configuration, and delivery of internal automation projects
  • Work with end-users to provide day to day support working with the platform
  • Support and coordinate with the Salesforce Operations Director on strategic automation projects
  • Support Business Systems Manager with day to day maintenance of CPQ
  • Stay up to date and implement new Salesforce, releases, features, and best practices
  • Ability to create custom fields, page layouts, workflows, validation rules.
  • Ability to create automation using the SFDC process builder and Flow
  • Establish and implement best practices with regards to system maintenance, configuration, development, testing, and data integrity

What you'll bring;

  • 3+ years of experience as an SFDC Administrator
  • Experience
  • CPQ required
  • Lightning required
  • Sales and marketing tools a plus (Outreach, Clari, Zoominfo, Marketo)
  • Customer Success Management and support tools a plus (Zendesk, Totango)
  • Bachelors degree or equivalent work experience in a quantitative, technical, or operation field required

Who you are:

  • Able to drive a project from conception to completion
  • You exhibit an enthusiastic, can-do spirit and approach your work with curiosity, resilience, and a growth mindset in a fast-paced, dynamic, and often ambiguous work environment
  • You have a demonstrated commitment to ongoing personal growth and development
  • You are passionate about technology and relish the opportunity to learn and apply new technical concepts to your work
  • Strong understanding of the lightning platform with the ability to build objects, complex formula’s, workflows, processes, flows and other content of intermediate complexity.
  • Strong ability to project manage and to remain detail-oriented
  • Strong technical writing skills. The ability to take the lead role in developing comprehensive functional specification documents, process flow diagrams, solution design documents, use cases, test plans, and training documentation
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Bridger Culture: 
At Everbridge, we have a mission that matters – to keep people safe and businesses running during critical events. Our “Bridgers” join Everbridge to make a positive impact on the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives. We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience. Click here to learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today! Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Job perks/benefits: Career development Team events
Job region(s): North America
Job stats:  2  0  0
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