Director of Growth Operations

New York, NY or Remote (US)

Full Time Executive-level / Director
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SecurityScorecard

Discover and solve cybersecurity, compliance and risk management challenges. Instantly rate and understand any company's security risk with SecurityScorecard.

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About SecurityScorecard:

SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by hundreds of customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A. 

Headquartered in New York City, we are funded by top investors like Sequoia Capital, Google Ventures, NGP, Moody’s, Intel, and others. Our vision is to create a new language for companies and their partners to communicate, understand, and improve each other’s security posture.SecurityScorecard embraces diversity." SecurityScorecard was founded in 2013 by two former security leaders, Dr. Aleksandr Yampolskiy and Sam Kassoumeh, who were respectively, the CISO and Head of Security and Compliance at a large e-commerce retailer, Gilt Groupe. Dr. Yampolskiy, who has a PhD in cryptography, was also the CTO of BlogTalkRadio/Cinchcast and has held lead technology and security roles at Goldman Sachs, Oracle, and Microsoft. Mr. Kassoumeh also led Global Security at Federal-Mogul and has over ten years of cybersecurity experience. Together they were perplexed at the lack of visibility into risks involved in both their own environment and those who they needed to trust with sensitive information in order to conduct business. They wanted to find a way to see what hackers see.

Job Description

SecurityScorecard is hiring a Director of Growth Operations role. You will lead cross-functional projects designed to improve SecurityScorecard's Product Growth operational efficiency and readiness. The role is focused on identifying and delivering key metrics and insights on product performance, partnering cross functionally to deliver operational plans for the Growth org, driving cross functional efficiencies and uncovering new areas for Growth.  This is an exciting opportunity for a Growth Ops person who loves data and systems,  achieving product objectives, and working with multiple partners.

Core Responsibilities

  • Design and interpret key performance metrics to deliver insights and recommendations to the Growth team, through tools, analytics and market research as required (e.g. market, customer, sales insights/data points, funnel and conversion metrics and other)
  • Build and own the process to capture, synthesize, and communicate insights on product data, usage and customer feedback and provide analysis of the data on an ongoing basis with strong ownership on the quality and cadence of insight to inform product team operations and planning
  • Use data driven insights to identify areas of emerging growth opportunities and risks
  • Work cross-functionally to structure problems, analyze opportunities, and develop solutions and implementable recommendations and get results through a detailed, data-backed process
  • Must have proven track record of ensuring success between GTM and product teams
  • Work with operations stakeholders throughout the org to collect, prioritize and communicate product-related challenges to be considered by product and engineering in future development
  • Work closely with product marketing and sales enablement team to ensure our sales team is ready with the resources, information and processes required to support new products or growth initiatives (training, playbooks, documentation, resolution paths, FAQs, etc)
  • Develop, manage, and continuously improve processes for scale that help the Growth team meet its goals more efficiently and effectively
  • Drive the operational cadence for the group, measure and track critical Growth initiatives, and prepare the content for Executive Staff, Quarterly Business Reviews, and Board Meetings.  Own and drive our Growth metrics.
  • Manage automated communication messaging and support product-related communications to users by building workflows, managing outreach sequences, and defining messaging triggers.

Qualifications

  • 3+ years experience in Product Operations, Growth or a Data Analysis field in a startup or SaaS product environment, with high business savvy
  • Experience driving large and sophisticated initiatives from framing the problem, conducting research/analysis to building the business and operational plans through to driving execution to success is required
  • Excellent communication skills (both written and verbal) - to work with leaders across departments 
  • Self-starter with strong sense of ownership who enjoys working in a dynamic, collaborative, and innovative high-growth environment
  • Ability to easily prioritize and complete multiple projects with deadlines
  • Ability to distill large volumes of data into digestible and actionable insights through systems such as Tableau, Pendo, Salesforce, Marketo, Jira, Mutiny, etc.  Must be comfortable diving deep into data and systems.
  • Experience with HTML for email design, SQL, and Zapier are preferred.
  • Bachelor's degree or equivalent practical experience

SecurityScorecard embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skillsets, ideas, and perspectives. We make hiring decisions based upon merit and do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Job perks/benefits: Insurance Startup environment
Job region(s): North America
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