Financial Advisor Associate - Support Team

Remote - Alberta, Canada

Full Time Mid-level / Intermediate
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ATB Financial

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Our bottom line is different.

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ3121

Location: Alberta, Canada

Apply by: January 9, 2022

Paygrade: H-OTH

# Positions available: 1

Leader Name: Shamsah Panjwani

As ATB Wealth’s next Financial Advisor Associate are you passionate about assisting the Financial Advisors in managing and administering an assigned portfolio of ATB Wealth clients? Under the direction of the Manager of Financial Advisor Associate, you are client obsessed and will be responsible for ensuring ongoing delivery of friendly, efficient and professional post sale service and support to a portfolio of ATB Wealth clients. You also seek out new information, share your ideas with the internal administrative support to your team. You bring your best self to work everyday as your other responsibilities include delivery of client investment needs, preparation and scheduling of annual and prospective client meetings and building strong internal relationships to maintain high levels of service


Financial Advisor Associate Accountabilities:

The Financial Advisor Associate (FAA) acts as the administration manager, ensuring proactive administrative support services to the Financial Advisors in the delivery of client investment needs. They maintain a high level of quality service by ensuring the efficient preparation and fulfillment of all client account and transactional information requests and provide follow up service in a timely manner. They contribute to the achievement of business growth targets by proactively contacting clients or partners to arrange meetings and identifying new or additional sales opportunities to the Financial Advisor. They work with the Financial Advisors to ensure a triple win outcome as follows:

  • Acts as the first point of contact for clients and strives to execute client requests with minimal to no FA involvement, as appropriate.
  • Determines which requests require investment advice and communicates these effectively to the Financial Advisor.
  • Responds to client questions or concerns regarding investment products, processing procedures, fees and charges, and settlement expectations.
  • Contacts and meets with clients to coordinate the sign off of investment documents, opens additional accounts, and answers any questions raised.
  • Organizes and attends client hosting events by planning all event management activities to ensure a successful & value-add affair.
  • Maintains a strong understanding of investment related regulations, sales processes, policies & procedures, and compliance requirements.
  • Maintains a high level of quality service by ensuring the efficient preparation and fulfillment of all client account and transactional information requests and provides follow up service in a timely manner.
  • Manages Financial Advisor’s client bookings through proactive scheduling of annual reviews and prospect meetings and advance preparation of materials for scheduled meetings.
  • Monitors upcoming investment maturities through a diary system and pro-actively initiates renewal steps with clients.
  • Follows best practices in maintaining up to date client information and record keeping. Ensures post-meeting notes and future action plans are updated and captured within Salesforce.
  • Ensures all trading activities are processed in accordance with client requests and resolves any issues raised.
  • The ideal candidate will be IIROC Registered as an Investment Representative, have experience supporting a wealth professional and a superstar with G-suite tools and other wealth management systems.

You have what we’re looking for:

The ability to (or working towards) IIROC Registered as an Investment Representative with completion of the Canadian Securities Course (CSC) at a minimum.

Completion of the below certifications are an asset:

  • Conduct & Practices Handbook (CPH)
  • CSI 30-day Online Training Course
  • Good working knowledge of wealth management solutions, sales processes, policies, and procedures
  • Proven experience in prospecting and networking in previous roles is an asset
  • Ability to oversee all administrative aspects of client investment accounts
  • Strong working knowledge of G-suite and computer skills
  • Some post secondary education preferred or previous industry related experience would be an asset

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are a match for this position, please consider applying.


Purpose. Growth. Advancement. Fun. Rewards… learn about our perks and benefits.

A little about ATB:

We are Alberta’s largest, home grown financial institution and for the last 80+ years, we’ve transformed people’s understanding of what banking can–and should–make possible. Today, 5,500+ ATB team members embrace a growth mindset in order to help bring ATB’s story to life, delivering happiness to our customers and team members alike. It’s why we’re also a highly sought after, award-winning employer. The best part is, we’re just getting started. Join us, and create happiness.

To learn more about atb, visit

What happens next?

If you make the shortlist for this role, you will hear from us within 10 business days of the posting close date. We will also keep your application on file for future roles that you may wish to consider.

We are also an equal opportunity employer. Find out more about what to expect when applying.

If your application is shortlisted, we might ask you to participate in a digital interview.

Stay in touch!

ATB is happy to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.

Job perks/benefits: Team events Wellness
Job region(s): North America
Job stats:  1  0  0
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