Fraud & Risk Operations Analyst- Bundle Africa


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Binance cryptocurrency exchange - We operate the worlds biggest bitcoin exchange and altcoin crypto exchange in the world by volume

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
This role is responsible for overseeing day to day fraud management activities. Conducting fraud monitoring of Bundle customers using internal and external systems to reduce fraud related losses and fines from inadequate fraud risk management. This role will work closely with product and big data team on fraud prevention with tailored risk models, rules and plans, and assist customers in chargeback (dispute), fraud monitoring programs to mitigate losses and scheme sanctions.


  • Maintain and monitor fraud management rules and strategies for credit cards and payment processors
  • Monitor and review suspected fraud and work with both internal and external stakeholders to conduct investigations and take appropriate actions
  • Monitor chargeback performance and provide early warning of Bundle  at risk of entering scheme chargeback and fraud monitoring program
  • Assist customers in case of fraud attack and provide follow up action plans
  • Work with 3rd party risk and fraud management platforms and support with development teams to create our own tools and solutions where needed
  • Support the Legal team to maintain and improveBundle  Africa fraud management policies, procedures and manuals
  • Educate customers on how to maintain security and strive for loss prevention for both our account and its customers
  • Responsible for reviewing documentation, analysing data, and determining in a timely manner whether to verify the authenticity of transactions and/or activities


  • 3 years of fraud management experience at payment processor, acquirer, bank or e-commerce platform
  • Experience in configuring and analysing results from risk and fraud management systems, strong data analytical and quantitative skillsExperience in dealing with card scheme, acquirer and 3rd party vendors
  • Familiar with card scheme rules, such as chargeback (dispute) and fraud monitoring program and local regulatory requirement
  • Experience in chargeback and fraud prevention with regards to cryptocurrency is a plus
  • Language: Fluent English is a must
  • Attention to detail and accuracy
  • Proactive, strong prioritisation and execution skills
  • Effective integration with different departments
  • Self-motivated and a good team player

Working at Binance• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry• Fast moving, challenging and unique business problems• International work environment and flat organisation• Great career development opportunities in a growing company• Possibility for relocation and international transfers mid-career• Competitive salary• Flexible working hours, Casual work attire
Job region(s): Africa
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