Site Reliability Engineer

Remote - US

Full Time USD 110K - 155K
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ASAPP

Improve customer experience and radically increase CX performance at the same time. This AI Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine...
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At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer.  We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.

What you'll do

  • Work with product engineering teams on service architecture and implementation
  • Deliver configuration as code and automate everything
  • Direct and implement monitoring and alerting systems to support rapid problem diagnosis
  • Perform Root Cause Analysis and design and deliver resolutions
  • Work on our Kubernetes / AWS infrastructure to support our product engineers
  • Write software to enable secure and performant communication in our production systems

What you'll need

  • Relevant experience bringing software to production at high scale
  • Participation in on-call rotation, triaging and addressing production issues
  • Obsession with automation and instrumentation
  • Understanding of complex systems and failure scenarios
  • Excellent communication skills
  • Knowledge of AWS services, containers and container management frameworks
  • Familiarity with Message Bus based systems and distributed architectures
  • Proficiency in Python and/or Go 

What we'd like to see

  • BS or MS degree in the Computer Science field, or equivalent hands-on experience.
  • Experience in product oriented environments
  • Scalable distributed applications experience

Benefits

  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mobile phone reimbursement
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance.
Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.If you are a Colorado applicant:- The estimated pay range for this role, based in Colorado, is $110,000 - 155,000.- For Sales positions: this role is eligible to earn commissions and eligible to participate in ASAPP's equity plan.- For Non-Sales positions: this role is eligible to participate in ASAPP's equity plan.The actual salary may be different depending upon non-discriminatory factors such as qualifications, experience, and other factors permitted by law. The range listed is just one component of ASAPP’s total compensation package; other rewards may include short- and long-term incentives, including the benefits listed above. #LI-DNI
Job region(s): North America
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