eLearning Specialist

Remote, United States

Who We Are:
Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
We are unable to hire in the following states at this time: CO, HI
About Your Role: 
Our eLearning Specialist is a customer-focused on demand content developer who will design, develop, and deploy beautiful and engaging software training that sales and marketing teams love. This role will be a member of the newly formed Customer Education team and report to the Senior Manager of Customer Education. The eLearning Specialist will determine high priority gaps in existing training, update training to align with fast-moving product launches, and surface learning content in an easy to consume way using LMS best practices.

Who You Are:

  • As a founding member of the team, you’re excited to help shape the education strategy from the beginning. 
  • You thrive when being challenged to meet the ever changing needs of customer learners.
  • You have a passion for adult learning, including the design and technology that makes it amazing.

Design and Manage eLearning Programs

  • Managing our LMS including improving configuration, permissioning, learning paths, and reporting.
  • Working with our LMS vendor and integration experts to troubleshoot issues.
  • Packaging eLearning, quizzes, and other elements into customer certifications.
  • Consistently recommending and implementing processes to streamline content development.
  • Managing various types of eLearning projects simultaneously.
  • Restructuring customer onboarding training to provide a role-based, self service experience.

Create Customer Focused eLearning Content

  • Developing a deep understanding of the Sendoso platform and customer use cases.
  • Collaborating with cross-functional subject matter experts and stakeholders to develop onboarding, advanced, and best practices eLearning.
  • Designing and publishing interactive training for customer sales and marketing teams.
  • Aligning with cross functional teams to develop learning content for frequent product updates.
  • Creating job aids and other supporting materials that enhance interactive training.
  • Incorporating new elements including videos, quizzes, additional resources, and feedback mechanisms into courses.
  • KPI reporting that maps to company success metrics to ensure high satisfaction scores, user adoption, and training effectiveness.
  • Other duties as assigned.

Experience:

  • Independent, driven, self-starter with strong project management skills.
  • Ability to drive continuous improvement, and look for opportunities to improve efficiencies.
  • Flexibility in taking on challenges and changing directions when necessary.
  • Proven skills as a rockstar LMS Administrator (Skilljar preferred).
  • Understanding of rapid authoring, SAM, and/or Agile content development.
  • Proficiency with design principles (e.g. page layout, typography, and color theory) using Adobe Xd, Sketch, Figma, or a related tool.
  • Video and voiceover recording, editing, and hosting experience (e.g. Camtasia, Audacity, Vimeo).
  • Demonstrated ability to thrive in a fast moving SaaS environment.

Bonus Points If...

  • You have a certification or degree in adult education.
  • You have basic HTML skills.
  • Portfolio or work product examples may be requested for consideration.

What We Believe:

  • Conquer Giants! We get things done. Moxie is in our DNA, and we’re breaking down the barriers that separate the world.
  • One Team! Everyone belongs here, and whether it is your first day or you’re the CEO, your voice and ideas matter to us.
  • Relationships Matter! It’s a cluttered, digital world out there, but our connections are real. We’re all humans, so we treat each other and our customers like humans too. 
  • Reinvent! Forget thinking big. We think meteorically by redefining what’s possible and shaping the future of human connections. 
Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job region(s): North America
Job stats:  2  0  0
  • Share this job via
  • or

Explore more Remote Work and WFH career opportunities