Sr. Staffing Manager

US, CA, Virtual Location - California

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Posted 6 days ago

About Amazon

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders with unique experiences and skills to advance our innovative culture. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

The Workforce Staffing (WFS) Team is looking for a Sr. Staffing Manager. In this multi-purpose leadership role; you will own both engagement and optimization for a defined geography (node). Creating a collaborative team environment and a strong candidate oriented culture that ensures deliver of efficient, effective, quality driven service to business partners is essential for success. The Sr. Staffing Manager will focus in four key areas: 1) Owning the strategic development and delivery of community engagement plans, 2) Executing labor demand plans for multiple sites across the node, 3) execution of candidate engagement activities, and 4) development of relationships with both internal and external stakeholders to build long term partnerships. Successful candidates will be a strategic and analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement. You will manage an organization of Staffing Team Leads, Coordinators, Administrators, and Ambassadors who thrive in an innovative, fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends. We roll up our sleeves, work hard, have fun and make history!

The Staffing Manager – key responsibilities:

· Creates a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost per hire and cost per WFS employee
· Evolves and implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
· Partners with local Site Leadership teams to include but not limited to Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements
· Develops and maintains relationships with both internal and external stakeholders to build long term partnerships
· Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
· Forecast labor demand plans and create scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
· Evolves and implements strategies based off consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
· Leads and drives projects, of increasing scale and complexity, and manages programs through completion
· Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
· Owns training, development, team culture and morale for Workforce Staffing Team
· Sr. Staffing Managers will work with Staffing team members and partners across varying shifts to include evenings and weekends in multiple sites
· Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Local travel up to 75% required – National travel up to 10%



Expected Deliverables

· Manage and own cost per hire budgets through oversight of labor acquisition, advertising and other talent acquisition costs within the node
· Manage and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark
· Build and foster community engagement and sourcing strategies and demonstrate through data return on investment
· Have development discussions and provide detailed feedback to direct reports on performance and growth plans
· Exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
· Partner with site Finance Managers and Operations Leaders to forecast and plan labor demand


About Amazon


At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

The Workforce Staffing (WFS) Team is looking for a Sr. Staffing Manager. In this multi-purpose leadership role; you will own both engagement and optimization for a defined geography (node). Creating a collaborative team environment and a strong candidate oriented culture that ensures deliver of efficient, effective, quality driven service to business partners is essential for success. The Sr. Staffing Manager will focus in three key areas: 1) Owning the strategic development and delivery of community engagement plans, 2) Executing labor demand plans for multiple sites across the node, 3) execution of candidate engagement activities, and 4) development of relationships with both internal and external stakeholders to build long term partnerships. Successful candidates will be a strategic and analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement. You will manage an organization of Staffing Team Leads, Coordinators, Administrators, and Ambassadors who thrive in an innovative, fast-paced environment. Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends. We roll up our sleeves, work hard, have fun and make history!

The Staffing Manager – key responsibilities:

· Creates a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost per hire and cost per WFS employee
· Evolves and implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
· Partners with local Site Leadership teams to include but not limited to Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements
· Develops and maintains relationships with both internal and external stakeholders to build long term partnerships
· Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
· Forecast labor demand plans and create scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
· Evolves and implements strategies based off consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
· Leads and drives projects, of increasing scale and complexity, and manages programs through completion
· Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
· Owns training, development, team culture and morale for Workforce Staffing Team
· Sr. Staffing Managers will work with Staffing team members and partners across varying shifts to include evenings and weekends in multiple sites
· Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area. Local travel up to 75% required – National travel up to 10%
Expected Deliverables

· Manage and own cost per hire budgets through oversight of labor acquisition, advertising and other talent acquisition costs within the node
· Manage and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark
· Build and foster community engagement and sourcing strategies and demonstrate through data return on investment
· Have development discussions and provide detailed feedback to direct reports on performance and growth plans
· Exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
· Partner with site Finance Managers and Operations Leaders to forecast and plan labor demand

About You

The basic qualifications, we require:
· Bachelor’s degree in Business or related field or equivalent experience
· 5+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related
· Experience managing and prioritizing business types and locations, projects and relationships

The preferred qualifications, we prefer:
· Master’s degree or MBA preferred
· 7+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
· 3+ years of experience managing hourly and salary employees
· Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
· Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
· Cross-functional project management experience
· Basic/Working knowledge of Six Sigma tools and Lean techniques
· Ability to work successfully in a dynamic, ambiguous environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Basic Qualifications


About You

The basic qualifications, we require:
· Bachelor’s degree in Business or related field, or 2+ years of internal Amazon experience in lieu of degree
· 5+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related
· Experience managing and prioritizing business types and locations, projects and relationships

Preferred Qualifications


The preferred qualifications:

· Master’s degree or MBA preferred
· 7+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
· 3+ years of experience managing hourly and salary employees
· Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
· Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
· Cross-functional project management experience
· Basic/Working knowledge of Six Sigma tools and Lean techniques
· Ability to work successfully in a dynamic, ambiguous environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Job tags: Candidate experience Cross-functional Customer service Human Resources MBA Node Project Management Recruiting Salesforce Sourcing strategies Training