Technical Account Manager (Arabic-speaking)

Berlin (remote)

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Adjust

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Adjust is the mobile marketing analytics platform trusted by growth-driven marketers around the world, with solutions for measuring and optimizing campaigns and protecting user data. Adjust powers thousands of apps with built-in intelligence and automation, backed by responsive global customer support. 

In 2021, Adjust was acquired by AppLovin, a leading marketing software company providing developers with a powerful, integrated set of solutions to grow their mobile apps. 

 

Your role:

As a Technical Account Manager for the EMEA region, you will be a part of a team based in Germany. You'll work closely with teams such as Integration and Sales. Additionally, you'll be in charge of delivering an exceptional customer experience, which plays a major part in our mission of retaining clients and them being satisfied with the Adjust product. 

 

Your responsibilities: 

  • Technical contact for your clients within Adjust
  • Support your clients on how to best use the Adjust product and help them resolve any technical challenges
  • Provide daily support and have regular check-in calls with your client base
  • Provide tailored training to your clients
  • Work with a global support team 

 

What you bring: 

  • Know-how on how to manage client expectations (especially more advanced client inquiries) 
  • Understanding of how to deal with clients quickly and effectively
  • Exceptional written communication skills and a master at email communication
  • Willingness to travel (when relevant again) 
  • Knowledge of mobile or SaaS environment / ad-operations is beneficial
  • Excellent communication skills in English and Arabic.

 

What’s in it for you:

  • Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
  • International, diverse teams with a strong focus on transparency, feedback and fun
  • Education budget for ongoing professional development & continuous learning
  • A three-week onboarding program like no other, where you’ll learn the ins-and-outs of our product (remotely and after the pandemic again onsite in our Berlin HQ)
  • Flexible, family-friendly work schedule and vacation policy
  • Childcare program, paid parental leave
  • Free language classes
  • Additional private health insurance
  • Company Pension Plan with 40% employer contribution
  • Discounted Gym Membership with Urban Sports Club
  • Free annual BVG transportation ticket 
  • Mental health support with qualified therapists
  • WFH program with remote online events (workouts, coffee chats, team events, games, etc.)
  • Flexible work from home policy, where you choose how many days within the week to work from the office or from home
  • Relocation package and visa assistance for you and your family

 

More details about our company culture and perks can be found on our careers page

Interested? Let’s Talk! 

Job region(s): Europe
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