Senior Program Manager, KM S&P (Consumer)

Remote - USA

Full Time Senior-level / Expert USD 144K+

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 73 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.

Ready to #LiveCrypto? Who you are:

  • You’ve got good vibes. You’re optimistic about the future and determined to get there. 
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Coinbase, Inc. is seeking a skilled and energetic Sr. Program Manager to work with the Knowledge Management team within the Customer Experience (CX) org. As a Sr. Program Manager, KM S&P you will help to build and oversee a new PMO processes, project delivery structure, and lead a team of Project/Program Managers execute strategic knowledge initiatives. You will also be responsible for supporting the build out of a business governance model. This position will play a significantly important role in managing stakeholder relationships and expectations across all lines of business as the Knowledge Management team works to deliver learning materials, documentation, customer-facing content, and localized knowledge assets. 

Position responsibilities

  • Manage a portfolio of complex, ever-changing initiatives, to shape requirements, define budget and capacity, and establish success criteria. Report on success criteria results, metrics, timelines, and activities.
  • Work with the CX PMO team to help stand up the tools, processes, and structures that will form the foundation of the CX Project Management Office
  • Manage the intake process & dependency coordination for support requests from cross-functional teams to the CX Org.
  • Work with Knowledge Management leaders to ensure adequate resources are available to achieve project objectives in planned timeframes.
  • Deeply understand interdependencies between KM teams and how they support customer operations. 
  • Leadership of a team of Project Managers.
  • Facilitation of cross-project collaboration to ensure efficient execution of and mitigate yield loss. 
  • Oversee project financial management and budget reporting for the KM team.
  • Establish lines of communication and partnership outside CX to track the value of completed initiatives and to funnel in new initiatives through the PMO. 
  • Identify process & tooling optimizations to enable our process to scale with reliability
  • Be the champion for operational excellence in the product org and proactively deliver strategic recommendations that enables us to become ‘Best-In-Class’
  • Establish strong working relationships with cross-functional teams & partners to ensure there is alignment and ongoing support of your programs
  • Drive accountability across your deliverables across the business, in support of your programs.

Position Requirements

  • 7+ years of related project, program, or relevant management experience, preferably within a fast paced, high growth organization
  • 3+ years managing employees
  • Self starter, autonomous worker, able to go deep with limited instruction/direction
  • Expertise managing project portfolios of complex initiative across cross-functional teams and related processes (intake, evaluation, monitoring)
  • Highly organized and proficient in MS or Google office efficiency tools.
  • Experience leading process improvements and inspiring change in complex environments
  • Solutions oriented with a curious & analytical mentality
  • Can turn incomplete, conflicting, or ambiguous inputs into clear impactful plans
  • Excellent communicator - can influence a wide range of partners and is comfortable presenting to senior leaders
  • Able to lead change and be a champion for operational excellence & process rigour
  • Experience working at a tech company or has a track record of quickly ramping up on complex projects / environments.
  • Able to handle multiple stakeholders and priorities simultaneously

Nice to Have 

  • You are knowledgeable and passionate about cryptocurrency and blockchain
  • Experience working with Institutional customers, and/or building processes that support Institutional customers. 
  • Experience working with or as part of a PMO is preferred but not required, as is experience working with project management software solutions
  • Experience working in FP&A teams or as a Chief of Staff 
  • Certification in Program Management or Project Management
  • Experience working with Jira, Excel, Looker, and Coda

Notice for Colorado applicants as required by sb19-085 (8-5-20). Target annual salary for this role performed in Colorado, is $144,500 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)

ID: G2171

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@ coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodations@ coinbase.com for additional information or to request accommodations.

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