Training & Performance Specialist – Sales & Success

Remote (US Only)

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Inflection

Inflection is a Silicon Valley identity management company. We verify identities and backgrounds so that people can connect with confidence, both online and in person.

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About the RoleInflection/GoodHire is looking for a Training & Performance Specialist who will support the organization by designing, developing, and implementing learning solutions & projects. The person in this role will primarily conduct virtual training for our Sales & Support teams.

In this role, you will:

  • Work in a highly complex and fast-paced environment, meeting aggressive deadlines to support organizational growth and success
  • Conduct virtual trainings for our Sales & Success teams, including new hire, product, tool, and skill-based training
  • Manage learning projects end-to-end: from pre-training analysis to post-training evaluation
  • Conduct needs analysis, including task, learner, and performance analyses
  • Collaborate with subject matter experts, managers, and business stakeholders to ensure buy-in of learning solutions
  • Design learning plans, schedules, and curriculum using evidence-based training methods
  • Develop learning materials, including presentation materials, e-learning modules, job aids, and other content
  • Coordinate resources as needed, including rooms and technologies, to complete training initiatives
  • Measure the effectiveness of training initiatives, evaluating the results, and implementing enhancements
  • Maintain a library of learning assets, including knowledge management tools
  • Maintain knowledge of our products and services
  • Support related teams with special projects

You will be a fantastic fit for this role, if you bring:

  • At least 2 year experience working in a fast-paced environment (e.g. at a startup) developing and delivering learning solutions in a formal capacity. Virtual training experience is required.
  • Excellent needs analysis skills, including task and learner analysis. You're the type of person who does their research and seeks out answers.
  • Proficient instructional design and learning science skills. You're the type of person who can separate learning facts from fiction.
  • Proficient presentation and facilitation skills. You're the type of person who can read a room and keep everyone's attention.
  • Proficient technology skills. You can multitask effectively on a computer and you know how to use G Suite (e.g. Slides), learning management systems (e.g. Rise.com), e-learning authoring tools (e.g. Storyline), content authoring tools (e.g. Snagit), and virtual presentation tools (e.g. Zoom).Proficient writing and editing skills. You're the type of person who can articulate your thoughts clearly and concisely. Proficient information design and content development skills. You're the type of person who can create infographics to communicate abstract ideas.
  • Proficient collaboration skills. You're the type of person who isn't afraid to work with others, handle conflict, and find solutions.
  • Fundamental project management skills. You're the type of person who can scope and manage learning projects, and you have a plan B when needed.
  • Fundamental evaluation and measurement skills. You know how to tie learning outcomes to business metrics.
  • Experience working in contact or support centers is a plus!

  • About InflectionAt Inflection, we harness the power of big data to build modern, highly-intuitive applications that are changing the way companies, communities and marketplaces make decisions about who to hire and who to trust. 
    Through our flagship brand, GoodHire, we’ve redefined the employment  background check industry, earning the trust of more than 100,000 customers and NPS and customer satisfaction scores that match those of America’s most trusted brands. 
    The reach of our solutions also expands beyond employment. Our Trust and Safety APIs are used today by some of the world’s largest sharing economy marketplaces to ensure their online and offline communities stay safe.
    We're dedicated to fostering a company culture that's diverse, inclusive, supportive, and offers a place where employees can grow and thrive. Our Operating Values – Integrity, Customer Delight, Innovation, Speed With Rigor, Transparency, Leadership & Accountability, and The Golden Rule – aren’t just rhetoric, they are the touchstone of everything we do.

What we offer:

  • Competitive compensation, including equity options.
  • Comprehensive insurance benefits package, including medical, dental, vision, and life insurance, EAP, pet insurance, legal assistance, etc.
  • 401K with immediate vesting of employer contributions.
  • Diversity, Equity, Inclusion and Belonging  program.
  • Track record of promoting and hiring internally.
  • High-growth, innovative environment with big opportunities for impact.
  • Learning and development funds to enhance and learn new skills.
  • Paid time off to volunteer with nonprofit organizations of your choosing.
  • Fully remote work experience.
Our fair hiring policy:Inflection values the individual and diversity of perspective. We believe that creating teams comprising members from various backgrounds and experiences is not only the fair approach, but the best approach. We provide equal employment opportunities to all employees and applicants for employment and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. GoodHire prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GoodHire offers reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@inflection.com.
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Job region(s): North America
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