Windows Support Engineer III

United States - Remote

Full Time Senior-level / Expert USD 81K - 105K
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Overview:  Rackspace Technology, a leader in the Gartner Magic Quadrant for Public Cloud MSPs, consistently features in the top 100 best places to work. We’re hiring for a Windows Support Engineer III who wants to further their career at a company whose vision is to be recognized as one of the world’s greatest service companies. The Rackspace Windows Support Engineer III be responsible for implementation of complex architectural design of hardware, software and/or networking systems. Your Work Location:  In this role you’ll be afforded to opportunity to work 100% remote! You Will: ·             Be responsible for implementation of complex architectural design of hardware, software and/or networking systems. ·             Analyze systems and determine business requirements. ·             Ensure completeness and compatibility of the technical infrastructure to support system performance. ·             Keep informed of new technology. ·             Follow and execute Rackspace change management. ·             Contribute and organize central store of knowledge. ·             Represent team in interdepartmental meetings. ·             Participate in systems/code reviews and design sessions. ·             Facilitate Root Cause Analysis sessions. ·             Evaluate changes using RPN methods and develop MOPs for changes. ·             Deliver brown bags/tech talks to internal groups. ·             Take full ownership of product life cycle.·             Mentor and coach individual contributors. Your Needed Knowledge: ·             Advanced to expert knowledge of: OSs and distributions, patching, monitoring, RAID, security, web servers, cluster management, high availability, root cause analysis, systems optimization, configuration and source code management, database administration, scripting language, auth/directory services, backups, caching, SSL certificates, storage, packet analysis, DNS , HTTP, FTP, SNMP, SSH, hardware, virtualization, networking, firewalls, load balancing, troubleshooting, stack trace analysis, methodologies of design and implementation. ·             Advance to expert knowledge of Windows, Shell Scripting. ·             Able to resolve problems in a timely manner. ·             Understands automation principles and design.  Your Education/Certifications Needed:  ·             High school diploma or equivalent required. Bachelor’s degree in Computer Science, Engineering, or related field preferred·             MCSE certification preferred·             Requires a minimum of 7 years Windows systems experience, including systems administration or engineering experience
#LI-MF1 “The following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is $81,600- $105,800.  Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.”

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  
Job region(s): North America
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