On-Demand Streaming Service - Ticket Customer Support (Swedish)

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ModSquad

ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support!  Do you have a Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
In this project, our client is a popular streaming service with amazing original content, as well as a ton of 'obsessable' shows at your fingertips! As a member of this team, you'll use your passion for digital entertainment & customer service to respond to customers via tickets, primarily in Swedish, but also in English.
Incentive!New mods will receive a FREE subscription to the client's streaming service, as a perk of working on the project!
Project Hours: 24/7, weekends includedShift times are flexible
Hourly Rate: To be discussed in interview phase
Project Commitment: 7 hours per week90 Days

What We Are Looking For:

  • Has strong customer service experience, particularly over phone
  • Has excellent written and verbal communication skills.
  • Has experience using streaming services
  • Is fully flexible and has at least 7-10 hours of availability each week
  • Can begin orientation ASAP if needed
  • Has experience working a multilingual, busy team
  • Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
  • Is a professionally-fluent Swedish speaker
  • Zendesk experience is a HUGE plus!
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job perks/benefits: Flex hours Flex vacation
Job region(s): Worldwide/Anywhere
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