Principal Solution Engineer

New York or Remote

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Cresta

Self-service, live coaching, and post call insights. AI that uncovers expertise so teams can make every customer conversation count.
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Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights form every conversation and put those insights into action with real-time coaching during customer conversations. 
We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Adobe, and Dropbox and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.
As a Principal Solution Engineer you will partner with a Sales Director to showcase the power of Cresta to potential customers. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.

Responsibilities:

  • The Principal Solution Engineer is responsible for all technical, solution, and competitive aspects of the Cresta sales cycle. Cresta SEs have deep technical skills, strong sales acumen, and contact center and AI domain expertise. 
  • The Principal SE should have extensive experience selling to F500 companies, and working with IT to showcase the technical merits of the Cresta solution. 
  • The SE will own the technical engagements with our customers and prospects, and work with Architects, Account Executives, CSMs, and Product Managers to ensure successful pre- and post- sales customer engagements. 
  • The SE will take ownership of the prime technical relationship with our prospects to drive revenue by proactively managing and delivering successful technical engagements.

Qualifications:

  • 7+ years Enterprise software selling experience
  • Excellent interpersonal, communication, persuasion, and presentation skills
  • Experience scoping, managing and executing customer pilots and Proof of Concepts
  • Experience with Telephony and Contact Center Infrastructure (AWS Connect, Genesys, Five9, etc.)
  • Good understanding of integration options, APIs, iPaaS, UI Integrations
  • Outstanding problem solving skills 
  • Highly driven and requires little guidance, while delivering high quality work
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • Must be willing to work in a fast paced startup environment with multiple roles
  • Must be willing to travel
  • Obvious passion and people skills

Desired Skills:

  • Previous consulting experience implementing enterprise class software solutions
  • In-depth knowledge of Contact Center QA applications, SFA and Customer Service solutions
Job perks/benefits: Startup environment
Job region(s): Europe
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