Head of Payments

San Francisco OR Remote US/Canada

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At Scribd (pronounced “scribbed”), we believe reading is more important than ever. Join our cast of characters as we work to change the way the world reads by building the world’s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, Scribd Originals, and more. In addition to works from major publishers and top authors, our community includes over 1.5M subscribers in nearly every country worldwide.
About the team:The payments team at Scribd is vital to the overall company strategy. As a primarily subscription-based business, payment success rate, dunning recovery rate, and payments options in the checkout all have direct impact on our user experience and company goals. The work in this space is incredibly meaningful and has the ability to drastically impact Scribd’s growth, revenue and success as an organization. 
The team has a dedicated full stack product and engineering team with a shared TPM and QA resource, a partnerships and operations manager, a business analyst, our fraud and trust & safety teams, and a close working relationship and cadence with key cross functional teams including customer service, legal, accounting, fp&a, finance, business development, and other key members of the broader Scribd organization. 
Most importantly, the payments team has the full support of Scribd leadership. They understand the significance of this role, and as a result you will report directly to the COO.
About you
You will:As Head of Payments, you will be responsible for global payments strategy. You have the payments partnerships & operations, fraud, and trust & safety teams reporting to you. You own payments economics and merchant fees. You own resource planning for the team, key metrics, kpi’s, and payments governance efforts/business reviews with leadership and all external payments partners.
You Have:7-10 years of experience working in the payments industry.Prior experience leading global payments strategy.Experience managing programs with dotted line dependencies.
Ideally, you have:Subscription payments experience.Prior experience working with fraud.Prior experience working in agile development.We’re defining the workforce of the future with Scribd Flex, a program that embraces multiple perspectives while leaning into our belief that no matter where each team member is, we trust them to accomplish our shared business goals. This program lets employees, in partnership with their manager, choose where they work while creating intentional in-person meetings with co-workers that build culture and connect us personally.
Benefits, Perks, and Wellbeing at Scribd
• Healthcare Benefits: Scribd pays 100% of employee’s Medical, Vision, and Dental premiums and 70% of dependents• Leaves: Paid parental leave, 100% company paid short-term/long-term disability plans and milestone Sabbaticals• 401k plan through Fidelity, plus company matching with no vesting period• Equity - Every employee is an owner in Scribd! • Generous Paid Time Off, Paid Holidays, Flexible Sick Time, Volunteer Day + office closure between Christmas Eve and New Years Day• Referral bonuses• Professional development: generous annual budget for our employees to attend conferences, classes, and other events• Company-wide Diversity, Equity, & Inclusion programs which include learning & development opportunities, employee resource groups, and hiring best practices.• Learning & Development and Coaching programs• Monthly Wellness, Connectivity & Comfort Benefit• Concern mental health digital platform• Work-life balance flexibility• Company events + Scribdchats• Free subscription to Scribd + gift memberships for friends & family
Want to learn more? Check out our office and meet some of the team at www.linkedin.com/company/scribd/life
Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
Job region(s): North America
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