Associate, Workforce Management

Toronto or Remote (Canada)

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As a Workforce Management (WFM) Associate, you will be responsible for all aspects of scheduling and Intraday monitoring while supporting the improvement of the overall client experience.
This position requires a high level of detail, the ability to prioritize, and complete tasks in a timely manner. Our ideal hire is passionate about WFM, working with and analyzing data, identifying opportunities to gain efficiencies.
Wealthsimple is a financial services company on a mission to help everyone achieve financial freedom by providing products and advice that are accessible and affordable. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque and expensive and makes them simple, transparent, and low-cost.
With over 1.5 million people using Wealthsimple products, we are the market leader in Canada. Our team is working together to build one of the most innovative fintech companies in the world and we're looking for talented people who want to help us move fast, ship often and make a huge impact. Join us on our mission to make financial services simple and affordable for everyone!

Read our Culture Manual to learn more about us and how we work.

In this role, you will have the opportunity to:

  • Ensure schedules are generated on a regular basis to meet our scheduling requirements and staffing needs
  • Manage all intraday requests impacting scheduling (ex: holidays, sick days, trainings...)
  • Provide various scheduling analyses to ensure optimal schedules and provide staffing recommendations to improve our performance levels
  • Support our WFM manager on forecasting and capacity planning for both internal and external BPO requirements
  • Ensure data integrity within the WFM system
  • Capture, store and report on historical statistics

Skills we're looking for:

  • Workforce Management Experience - at least 1 year of Workforce Management experience using WFM software with a preference to a WFM database system
  • Client Success / Operations Experience - experience in client experience or operations experience helping to drive strategic projects, support backend processes and drive efficiency considered an asset
  • Data and Analytics - Strong analytical and problem-solving skills with superior attention to detail. Experience using SQL is a strong asset.
  • Action orientation: A clear bias for action and ability to act without being told what to do, takes full ownership over work and seeks help and input when needed
  • Prioritization & problem-solving - Knows how to break down complex problems and identify root causes. Knows how to balance what needs to be done with what’s possible to do. Understands the scope of an issue and its priority
  • Passion for clients - Is incredibly passionate about our clients and our products
  • Collaboration: Excellent interpersonal skills and an ability to work cross-functionally with a wide range of stakeholders 
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know.
We will be accepting applications until January 4th at 9:00 am EST
Job region(s): North America
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