(Remote) Senior Technical Program Manager, Localization Operations

San Francisco

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Hopper

Hopper analyzes billions of prices daily to predict how prices will change, and tells you whether to buy or wait. Save up to 40% on your next flight.

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Minimum qualifications• 5+ years in Localization Operations, Localization Program Management, International Product Management, or equivalent roles.• Track record of managing complex and high-quality globalized products from planning to delivery.• Deep knowledge of the localization process and what it takes to create products that feel like they were created locally.• Expert in managing vendor relationships with a data-driven approach.• Excellent organizational skills and experience in technical program management of complex projects spanning multiple teams and functions.• Ability to analyze requirements and come up with processes and solutions using a first principle approach and always being informed by data and guided by customer impact.• Excellent understanding of internationalization of software. Can guide designers, product managers, and developers towards best practices, if necessary.
Preferred qualifications• Excelled in cross-functional teams, working fluidly with Product Managers, Data Scientists, Mobile Engineers, and other highly skilled specialists.• Experience launching products in international markets and solving associated problems.• Excellent written and spoken communication skills and experience documenting and presenting to technical and non-technical audiences.• Thrived in large organizations working in cooperation and influencing other teams.
About the JobA stellar opportunity to make a massive impact as a founding member of a new team focused on helping the company scale internationally. We will build the foundational platform that all verticals (e.g. Air, Hotel, Ground transportation) in the company will rely on for their geo-expansion efforts. We’re looking for a highly flexible TPM to own our language translation and testing processes. As the owner of our localization operations you will be managing the relationship with our vendors and will bridge the communication among technical and non-technical stakeholders. The ideal candidate would strive in an ambiguous role and fully embrace a startup culture of ownership and entrepreneurship.
You’ll work with a highly skilled team of technical, data and product-focused individuals, whose mission is to consistently find and deliver the best experience to our international customers. You have a strong passion and empathy for our international users. Everything we do is focused on customer experience, you’ll be responsible for making an awesome international user experience a reality.

Responsibilities

  • Own on-time and high-quality delivery of translations from our translation partners.
  • Own continuous localization of software projects at a high frequency.
  • Own testing of the localized applications, bug triaging, assignment and follow up with development teams.
  • Drive localization operational effectiveness by defining and implementing processes as needed to meet KPI objectives.
  • Operate within the assigned budget, identify risks and mitigation strategies
  • Build relationships with internal teams needing to operate in international markets, staying on top of projects proactively. This may also include organizing special interest groups to define internal standards.
  • Provide solutions and guidance on methodologies for globalization of applications and online services.
  • Perform analysis of new features and products to ensure they are world-ready.
  • Collaborate closely with a fast-growing team of business stakeholders and product leaders.

Benefits

  • Well-funded and proven startup with large ambitions, competitive salary and stock options
  • Unlimited PTO
  • WeWork All Access Pass OR Work-from-home stipend
  • Entrepreneurial culture where pushing limits and taking risks is everyday business
  • Open communication with management and company leadership
  • Small, dynamic teams = massive impact
  • 100% employer paid medical, dental, vision, disability and life insurance plans
  • Access to a 401k (US) or Retirement Savings Plan (Canada)
Despite the pandemic’s impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has seen its valuation more than double since early 2020, reflecting the strength of our mobile-only marketplace and the value customers are deriving from our proprietary suite of fintech offerings. 
Here are just a few stats that demonstrate our recent growth:
- Hopper’s valuation is now over $3.5B, reflecting the strength of its mobile-only marketplace and value customers are deriving from the company’s proprietary suite of fintech offerings.
- Based on its current run rate, Hopper is pacing towards 330% revenue growth compared to last year, and it has already surpassed its pre-pandemic revenue peak from Q1 2020 by over 100%.
- Hopper has over 60 million downloads, consistently ranks as one of the most downloaded travel apps, and now has a larger air travel market share in North America than it did before the pandemic (source: MIDT). 
- The company is on track to surpass $1.5 billion in travel sales this year, with 40% coming from the hotel and car rental categories. 
- Hopper’s fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent 50% of its revenue. 
- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper’s travel fintech. The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.
All this recent growth is just the beginning. There are still so many new opportunities we’re excited to tackle in the next year!
Job region(s): North America
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