Customer Success Engineer- Remote Australia

Remote - Australia

Applications have closed
Find more jobs like this

Who is Tealium Tealium was started in 2008 with the promise to provide a better way for companies to collect, unify and leverage their customer data. Tealium, the trusted leader in real-time  customer data orchestration solutions, has been solidly backed by top venture investors  with over $250 Million USD investment since inception, each with an impressive track record  for investing in category leaders. The investment will enable further developments in our  technology platform and another 40% growth in staff numbers globally by end 2021. Tealium achieved record revenue in 2020 as 850 global enterprise customers turned to our  platform including IBM, Gap, Seek, Network 10, Dominos, Woolworths and Sportsbet forreal-time data collection and predictive data-driven insights to build better customer  engagement. 
Tealium MissionAs the trusted leader in the customer data industry, Tealium’s Mission is to enable  organizations to maximise their ROI and competitive advantage from their unified customer  data.  
Tealium Approach T:hrough our holistic value driven approach; Tealium enables leading brands to seamlessly  unify their siloed customer data and applications in real time to drive significantly more  profitable interactions across all touchpoints. Our Customer Data Hub , which includes the  G2 Crowd Leading Customer Data Platform (CDP) combined with value imbedded services  enable organisations to create deeper connections with their first party data and other data  sources that forge new found levels of personalised connection with customers. Managing  trust, consent and privacy is at the centre of Tealium’s approach.  
WHAT WE ARE LOOKING FORWe are looking for a passionate, motivated, and driven solutions engineer to help solve our customer’s needs and provide exceptional customer support. The ideal candidate will have both the technical and customer facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our customers, and provide value to users by ensuring that we offer world class customer support.
We are only considering candidates that are based in Australia.

YOUR DAY TO DAY

  • Facilitate excellent customer experience
  • Write and debug clean, scalable JavaScript code
  • Communicate professionally via our ticketing system, and remote meetings
  • Empower our customers to utilize and realize value from our products
  • Effectively troubleshoot and analyze complex issues related to JavaScript
  • Tags, APIs, Data Discrepancies and general front-end code languages,
  • identify possible solutions, and present recommendations & best practices
  • Become an expert in the suite of Tealium products including but not limited to
  • Tealium IQ, AudienceStream, EventStream, and DataAccess
  • Contribute to our knowledge base to support both internal and external content
  • Manage and prioritize workload on a daily basis

WHY YOU ARE THE PERFECT FIT

  • Minimum of 3 years of experience in client facing and technical skills
  • Expert in JavaScript, HTML, CSS, AJAX front end frameworks and experience in mobile frameworks or other coding languages
  • Experience with digital marketing and tag management
  • Passionate about troubleshooting with a great attention to detail
  • Familiarity with tools such as Chrome Debugger, Charles Proxy,
  • Firebug, mobile debugging, various BI tools, databases, and SQL languages
  • Experience in digital marketing and web analytics products such as
  • Adobe Analytics, Webtrends, Google Analytics, and IBM Analytics
  • Expert in the full suite of Tealium products
  • Excellent written and verbal communication skills and are a clear and articulate speaker
  • University degree or college diploma in Computer Science or a related field
WHY YOU WANT TO WORK HERE:The highly relevant and differentiated positioning of Tealium and our Customer Data Platform (CDP) makes this a unique and rewarding career opportunity. Organizations from start-ups to large global enterprises are utilizing Tealium to unify their customer data in real time and drive improvements in their overall data strategy. Over 1,000 global brands trust Tealium, and in an increasingly noisy market we are proud to maintain best-in-class renewal rates of >90%. When our customers are happy, we’re happy. At Tealium we dress casually (but professional), enjoy a flexible paid time off policy, rich benefit plans, company holidays, and employee Stock Options - just to name a few. Not to mention we get to surround ourselves with some of the brightest minds in the business. If you are interested in being a part of Team Teal, we’d love to hear from you! TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.  TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
#LI-Remote
Job region(s): Asia/Pacific
Job stats:  4  0  0

Explore more Remote Work and WFH career opportunities