Fraud Analyst (Remote)

Lisbon

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SwissBorg

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We’re SwissBorg, a fintech startup headquartered in Switzerland. 
Our flagship product, the SwissBorg app, offers over 450,000+ users the best price and liquidity across 15 fiat and 12 cryptos, as well as giving them the opportunity to earn passive income with our new Smart Yield account. And the community is growing fast, with over $1 billion in assets under management, weekly volume of over 250 million, and over 20,000 Premium users.
But that’s just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at a touch of a finger. Whether you’re in Andorra or Zimbabwe, and whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.
And this is where you come in...
Please note this is a fully remote role for a candidate who can be based anywhere in European timezone.
#LI-Remote

What you might be doing:

  • Review and analyse transaction activity to prevent and detect fraud
  • Perform detailed checks, research and investigations to assess the potential for fraud including blockchain activity for all crypto transactions
  • Support potential victims of fraud with their concerns, gathering information and answering queries
  • Work within a great team of colleagues, collaborating with internal and external stakeholders as necessary
  • Ensure quality, accuracy and completeness of data to support the alerting process
  • Identify data pain points and collaborate with data and payment agents to resolve them
  • Produce thorough documentation and evidence in support of investigations and potential cases of fraud
  • Think out of the box, supporting the identification of trends and patterns to fight fraud and protect users
  • Contribute towards the proposal and design of effective tools, processes and systems to improve fraud detection and mitigation
  • Contribute towards the design and improvement of effective data sets, models and reporting to improve the management of fraud risk
  • Provide excellent customer service at all times

What you might bring:

  • A degree or background in Criminology, Fraud, and Investigation type fields
  • Preferably some experience working in fraud investigation and analysis
  • Ideally experience in a FinTech and familiar with Crypto and blockchain transactions
  • Independent, logical thinker and problem solver
  • Comfortable reviewing and analysing complex data
  • Business and customer centric
  • Composed and professional interacting with users in stressful situations
  • Excellent communication skills
  • Excellent attention to detail
Why you should apply:
- Freedom to build up the company that you’ve dreamed of- Learn with (cool) experts in finance, engineering, AI, psychology and business- CHSB bonus based on our meritocratic system- We'll provide you with a Macbook and a cutting edge tech stack to help you do your best work- Flexible work hours- Annual team retreats with colleagues around the world.- Continuous learning and development opportunities
Oh and are you planning on having a kid? That’s great! We have a bunch of those: you’ll get time off to enjoy that (other) adventure! 
At SwissBorg, we embrace diversity. We strongly believe that getting to the best outcomes requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Job region(s): Europe
Job stats:  9  1  0
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