Application Engineer in EMEA - SHR0244

Remote or Utrecht, Netherlands

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Outsource, modify & effortlessly scale your customer support with 5CA on all platforms in all languages in all timezones. Contact 5CA for more information.

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You make it possible for 5CA to integrate and innovate, using some of the most advanced tools in the world!

The job

This is where you apply your passion for tech, by delivering solutions in tools such as Zendesk and Microsoft's Power Platform.  Here at 5CA we don't develop from scratch but instead, we creatively combine, configure and integrate best-of-breed cloud products to deliver our powerful CX platform. You will join a team of like-minded people who enjoy learning & applying new stuff and speaking with business colleagues to learn and meet their needs. 


  • Configure and maintain core business applications, including translating business processes into application flows
  • Proactive consulting on core business applications, both internally and externally
  • Research and development on core business applications, including custom solutions
  • Create automation and integrations between internal and client business applications on platforms like Zendesk, Purecloud, etc
  • Support internal lines of business with their tools such as Verint, Playvox, etc
  • Build new CX Tech products by proactively identifying client needs and solving interesting CX problems.


  • 1+ years of experience implementing and integrating software solutions
  • Experience working with programming languages like C# or Python
  • Hands-on experience building, deploying and optimizing CX tech
  • Zendesk Administrator Certification or hands-on experience with Zendesk Administrator would be valued
  • Familiar with Low-code and automation
  • Excellent communication skills (verbal and written)
  • Demonstrated strength with complex problem decomposition.

We offer

  • A salary matching market standards including secondary benefits and vacation days 
  • A fast-growing organization (double-digit growth!) and an international, inclusive company culture
  • An inspiring environment with young, brilliant, and creative professionals with which you will have lots of fun at the office 
  • Office in a great location in Utrecht: two minutes from the central train station 
  • Continuous learning and plenty of opportunities for growth within your field of expertise.

About Us

5CA provides people around the globe with outstanding customer support. We use their preferred channel, in their own language, at the time that is most convenient to them. We love hiring and working with geeks: people who are enthusiastic and engaged with gaming, tech, and digital topics. It is our successful Work From Home program that allows us to attract similarly minded and highly talented people, without being limited by geography. We’re passionate about what we do, deliver an exceptional customer experience. And most of all we’re passionate about who we work with!
Job region(s): Europe
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