On-Demand Streaming - UK-based - Phone and Email Customer Support

Remote - UK

Full Time Contract
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ModSquad

ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

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ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Phone and Email Customer Support!  Do you have a Phone and Email Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects... then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude and great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs available now and more are on the horizon. 
Have you spent the last year binge-watching your favorite TV shows and movies?
Then tune in to this POWERFUL ModSquad opportunity!
ModSquad has partnered with an iconic streaming service similar to Netflix and Hulu with both amazing original content, as well as a ton of 'obsessable' shows at your fingertips! As a member of the team, you'll use your passion for digital entertainment & viewer support to respond to the client's customers via phone & email!
Availability: 20 hours a week. Hours of Operation are 24/7, so very flexible and round the clock.At this time, availability is specifically needed between 11 am and 11 pm, Pacific Time
Project Commitment: 90 Days

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:

  • Has strong customer service experience, particularly over phone.
  • Has excellent written and verbal communication skills.
  • Has experience using streaming services.
  • Is fully flexible and has at least 20 hours of availability each week.
  • Has a quiet environment to take calls and a working headset.
  • Can begin orientation ASAP if needed.
  • Has experience working a multilingual, busy team
  • Is willing to install ModSquad security software on their work computer and a 2FA app on their phone (Duo Mobile)
  • Is based in US or UK preferably
  • Is a native English speaker
  • Zendesk experience is a HUGE plus!

Workspace Requirements:

  • Has moderation skills/experience
  • Is interested in creating an excellent experience for the customer
  • Has a fun approach to customer support
  • Loves being a part of a team, and is a multitasking ninja!
  • Cares about the details, very reliable, and friendly!
  • Is tech savvy
  • Has strong English language skills
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Who is ModSquad?ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.  ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process #workfromhome #freelance  #remote  #modsquad   #wearethemods  #customersupport  #emailsupport 
Job region(s): Europe
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