R-9142 Windows Operations Engineer II

Mexico - Remote (Jalisco/Mexico City)

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As a cloud computing services pioneer, we deliver proven multicloud solutions across your apps, data, and security. Maximize the benefits of modern cloud.

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PRIMARY RESPONSIBILITY:  Work with cutting-edge hardware and software at scale in the cloud computing space. Provide Fanatical Support to our customers through your innovative solutions. Install, configure, update and troubleshoot services such as MySQL/NoSQL, SaltStack, Scale and many others. Collaborate in a “DevOps” environment where you will work closely with software developers, QA and more (no silos tolerated). Constantly search for new ways to help us better monitor our infrastructure, deploy new capacity faster, release code more safely, and make us more resilient.Write automation tools/scripts to help keep the operations team stay nimble and focused on the challenges ahead. Perform periodic on-call duties as part of a global team.


  • Intermediate to advanced knowledge in OSes and distributions, patching, monitoring, backups, RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability, root cause analysis, systems optimization, APIs, Shell Scripting (python, bash), SSL, Web servers, auth/directory services, caching services, SSH, HTTP, DNS, FTP, SNMP, SMTP, and troubleshooting.
  • Basic to Intermediate knowledge of Cluster management, configuration, and source code management, database administration, packet analysis, stack trace analysis, design, and implementation methodologies, production cycle including best practices.
  • Experience leading projects or portions of projects for the business organization.
  • Work experience with leadership on project planning and resolution of systemic problems. Detail-oriented in documenting information.
  • Excellent English communications skills.


  • Bachelor’s degree in a technology-related field required.


  • Passionate contributor: works as a member of the team, produces high-quality work.
  • Leverages established processes to get work done efficiently and assists in the creation of better solutions.
  • Assists team by proactively addressing problems and inefficiencies in our work and systems.
  • Makes connections between seemingly unrelated concepts and ideas, aware when to diverge from standard practices.
  • Serves as an expert for some products or projects.
  • Contributes to a central store of knowledge
This position can be based in CDMX, Guadalajara or Nuevo León100% remoteFlexible shift (8-5pm)(9-6)Working days requirements for this role: Monday-Friday

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): North America
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