Onboarding Specialist

Remote, United States

Applications have closed
Who We Are:
Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
We are unable to hire in the following states at this time: CO, HI
About Your Role: 
Sendoso is seeking a highly ambitious individual who is equal parts creative and digitally savvy to manage the onboarding experience for Sendoso customers. The Onboarding Specialist is a customer centric role that will set customers up for success on the Sendoso sending platform.  You will focus on getting customers accustomed to sending through Sendoso, understanding product capabilities, and delivering best practices. The ideal candidate has a history of success onboarding / implementing customers on SaaS platforms and providing an exceptional customer experience.  

Who You Are:

  • Customer oriented with a focus on quality 
  • Ability to interact and collaborate with key stakeholders within customer organizations 
  • Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels 
  • Comfortable with presenting to clients, big and small, virtually
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks 
  • Project management experience is a must
  • Implementation of SaaS products required
  • Technical acumen
  • Ability to explain complex concepts simply

Your Typical Day:

  • Educate, enable and nurture customers through the Sendoso onboarding experience 
  • Drive successful activation and adoption of a company’s senders
  • Implement and encourage integrations with our partner products
  • Understand and explain how features within the platform relate to customer needs 
  • Build trusted relationships with key stakeholders within customer organizations to drive successful outcomes

Experience:

  • Experience in Onboarding role at a SaaS company 
  • Proven track record of working with customers on deployment, adoption, and projects 
  • Proven track record of meeting or exceeding performance on onboarding / implementation goals 
  • Experience with Salesforce

Bonus Points If...

  • You have marketing experience!
  • Travel will be expected

What We Believe:

  • Conquer Giants! We get things done. Moxie is in our DNA, and we’re breaking down the barriers that separate the world.
  • One Team! Everyone belongs here, and weather it is your first day or you’re the CEO, your voice and ideas matter to us 
  • Relationships Matter! It’s a cluttered, digital world out there, but our connections are real. We’re all humans, so we treat each other and our customers like humans too. 
  • Reinvent! Forget thinking big. We think meteorically by redefining what’s possible and shaping the future of human connections. 

What You’ll Love:

  • Comprehensive Medical Plans plans - we've got you covered
  • Take-What-You-Need Time Off
  • Vacation Bonuses 2X/Year
  • 401K Plan
  • FSA Plan 
  • Employer-paid membership to One Medical
  • Volunteer Time Off 
  • Birthday Time Off
  • Generous parental leave benefits for both birthing and non-birthing parents
  • Access to Employee Assistance Programs (EAPs) 
  • Fitness discounts through ClassPass
  • End-to-end family planning discounts through KindBody
  • Discounted pet insurance through PetPlan
  • Free and discounted legal benefits through Rocket Lawyer
  • Financial wellness benefits through SoFi
  • Team Outings 

We're currently working from home due to Covid-19, and the following will apply once we're safely back in the office:

  • Catered Lunch & Breakfast
  • Dog Friendly Offices
  • Collaborative Office Space
  • Stocked Kitchen

Sendoso is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job region(s): North America
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