Senior Order Management Specialist - Commercial Operations (Remote-West US)

Redwood City, California

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Talend Data Fabric offers a single suite of cloud apps for data integration and data integrity to help enterprises collect, govern, transform, and share data.

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WHO WE ARE:
Talend, a leader in data integration and data integrity, is changing the way the world makes decisions.
Talend Data Fabric is the only platform that seamlessly combines an extensive range of data integration and governance capabilities to actively manage the health of corporate information. This unified approach is unique and essential to delivering complete, clean, and uncompromised data in real-time to all. 
Over 6,500 customers have chosen Talend to run their businesses on healthy data. Talend is consistently recognized as a leader in its field by Forrester and Gartner. We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.


Senior Order Management Specialist -  Commercial Operations We are …-- a diverse team who are a working in a fast-paced and quickly changing environment. Therefore, we are searching for a fast learning, smart, open, innovative, and fun mind to join the global operations team. responsible for defining, communicating, tracking, and driving business processes. In addition to the day-to-day business activities, the Commercial Operations team acts as the key liaison within the company supporting new deals and renewals, as well as working with other key departments such as the global Support organization, Finance, and Legal to ensure the company’s success.- viewed as a trusted business partner to the Field.  What You Will Be Doing: Order Management·       Manage the order acceptance process including license provisioning ·       Manage the contract signature process·       Review executed contract and order forms when necessary for completeness, accuracy, and compliance with the order acceptance policies. Additionally, ensure all documentation is in compliance with revenue recognition and other company policies·       Ensure accuracy of booking numbers and sales commission numbers in Salesforce.com·       Reconcile variances with the Finance teams (FP&A, Revenue Recognition)·       Drive standardization, simplification, and automation to increase efficiency and scalability·       Quickly develop and maintain a strong knowledge of the products, licensing models, and objectives of those operations·       Proactively establish relationships with internal clients to support key strategic initiatives and improve how contracts are managed throughout the Talend group of companies; Contribute to various internal operations and process improvement projects as assigned·       Collaborate with Sales Enablement to provide training on Talend order processes to the field·       Provide coverage when other team members are on leave Customer Contract Management·       Book all contracts subject to applicable approvals and in accordance with Signature Policy·       Primary contact for all questions from all sources about contract documentation and customer accounts·       Merge prospect or customer accounts in Salesforce.com and NetSuite·       Merge or split up renewal opportunities according to company policies and depending on customers’ needs ·       Support the Customer Care team regarding licensing questions·       Ensure that customer contract records in Salesforce.com are accurate, making manual adjustments where needed·       Research customer contract and/or license history in response to requests from the field or support. Make corrections where required.·       Maintain contracts repository for all customer and partner contractual documentation including renaming files consistent with Nomenclature policy.·       Manage customer accounts and approvals for changes to such accounts (e.g. correct naming convention is used in the system, name changes/assignments, etc.) based on company policies, and with guidance from Legal as needed What You Bring Along:·       Bachelor’s degree in Finance, Law, Business Administration, or related competency3+ years of experience in Order Management, Deal Desk, Sales Finance, and/or Sales Operations2+ years of experience with Salesforce.com (CPQ a plus)2+ years of experience in dealing with commercial contracts in the SaaS or similar industry (Financial and/or Revenue knowledge a plus)·       Self-starter attitude, detail oriented, and analytical with strong organizational skills and attention to detail·       Hands-on mentality·       Out-of-the-box thinker with creative ideas for complex problems·       Ability to quickly gain expertise with new tools and the agility to adopt new systems that replace the old·       Show strong customer service focus, written and verbal communication skills, and experience in interacting with senior leadership and working with cross-functional teamsAbility to work in a fast-paced, high-pressure environmentHigh proficiency in MS Office (Excel, Word, PowerPoint)Global mindset and the willingness to support strategic deals across the entire companyBonus points·       French, German, or Spanish language skills·       Experience with both Channel, Cloud and Direct Sales models is highly desirable. ·       Have a brilliant sense of humor, especially at quarter end   AND NOW, A LITTLE ABOUT US:
Talend has received some pretty impressive accolades along the way:
- CEO named a 2020 Top Diverse Leader by the National Diversity Council- 5th consecutive year named a Leader for Data Integration Tools in the Gartner Magic Quadrant 2020- 3rd consecutive year named as a Leader for Data Quality Solutions in Gartner Magic Quadrant 2020- Recognized as a Challenger for Enterprise Integration Platform as a Service (iPass) in Gartner Magic Quadrant 2020- "2018 Best  Public Cloud Computing Companies To Work For" by Glassdoor- Named Leader in The Forrester Wave™: Enterprise Data Fabric- Ranked in the DBTA “100 Companies that Matter Most in Data”- Listed in the CRN Big Data 100 Companies We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.

Some Cool Perks With Working Here- An opportunity to work with an international, highly collaborative, and entrepreneurial company with great coworkers who enjoy having fun and working hard- Competitive salaries and quarterly bonuses for full-time employees- Comprehensive health insurance available (medical, dental and vision) for you and your family for full-time employees- Paid time off, sick time, and company holidays, in addition to paid parental leave, bereavement leave, and jury duty leave for full-time employees- Employer-matching 401K plan- Commuter benefits, and free employee shuttle to CalTrain for an easy commute anywhere along the 101 corridor- Weekly catered lunches, which we proudly take the time to sit down and enjoy as a team, weekly rotating food trucks outside our office, and a fully-stocked kitchen with drinks, Philz and Stumptown coffee, healthy snacks, bagels, and candy- Opportunity to challenge your fellow coworkers to a friendly match of ping pong, cornhole, or foosball in our Game Room- Free onsite fitness center for employees, and outdoor running trails and full-sized basketball courts- Working in a new, bright, open-environment and collaborative office- Choice of MacBook or Windows laptop


As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us via email to request an accommodation at accommodation@talend.com. We appreciate your interest in Talend.

Notice to Recruiters and Staffing AgenciesTalend SAS and its affiliates ("Talend") have an internal recruiting, or talent acquisition, department (“TA”). Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend's resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.
Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies. Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.
Job region(s): North America
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