Operations Associate, Cash

Toronto or Remote (Canada)

Applications have closed
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Wealthsimple

Wealthsimple is the simple way to grow your money like the world's most sophisticated investors. No-maintenance portfolios, expert investment advisers and low fees.

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Wealthsimple is on a mission to help everyone achieve financial freedom, no matter who they are or how much they have. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque and expensive and makes them simple, transparent, and low-cost. We're the company behind some of Canada's leading digital financial products, and are growing faster than ever.
Our team is reimagining what it means to manage your money. Smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas — not ego. We're looking for talented people who love a fast-paced environment, and want to ship often and make an impact with groundbreaking ideas.
We’re a remote-first team and output is more important than face time, so where you choose to work is up to you — as long as you have internet access, you can work from anywhere in Canada. Be a part of our Canadian success story and help shape the financial future of millions — join us! Read our Culture Manual and learn more about how we work.
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know.

In this role, you will have the opportunity to:

  • Join the Core Operations team and help scale Cash Operations processes
  • Take ownership of essential projects which will in turn, stand up the operational processes needed to support product feature launches
  • Be the voice of the Operations team and advise on key business decisions as it relates to our Cash product
  • Collaborate with multiple stakeholders including product, engineering, client experience, and risk teams
  • Make recommendations to improve existing Core Operation processes to increase efficiency, accuracy and scalability
  • Problem solve to ensure product and customer services are supported, creating the best possible experience for our clients
  • Train and collaborate with other Cash Operations team members and support each other

Skills we're looking for:

  • Problem solving - if something seems off, you want to figure out what’s going on; you enjoy navigating uncertainty, bringing clarity to ambiguity and don’t wait for a playbook to be written
  • Data & analytics - has a history of using data to answer complex problems; SQL & modelling skills are an asset
  • Collaboration - excellent interpersonal skills and willingness to work in collaboration with various team members
  • Proactive & assertiveness - acts without being told what to do; taking full ownership over work and proactively seeks help and input when needed
  • Efficiency & action-oriented - ability to produce significant output with minimum wasted effort; finds the path of least resistance to the problem definition, solution and execution
  • Communication - Speaks plainly and truthfully. Communicates complex ideas in a simple & easy-to-understand way for any audience (e.g. engineering, 3rd party vendors, growth/operational teams, executive team)
  • Organization & planning - Plans, organizes, schedules and budgets in a productive manner, allowing for a focus on key priorities
  • Honesty/integrity - doesn't cut corners; does what is right, not what is politically expedient
Job perks/benefits: Flex vacation Startup environment
Job region(s): North America
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