Lead Account Manager

Remote job

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UENI

Get your small business website online today. UENI provides marketing and advertising solutions to small businesses through tailored websites and online promotion.
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We’re looking for an Account Manager who will help our small business clients grow their business

We are looking for a professional with 5+ years of experience, preferably in a SaaS environment. You have experience having worked at a small agency focusing on small business clients. You helped your clients to grow their business by setting up their email marketing campaigns, social media postings, or optimizing their Google My Business Profile. You are creative and have a sense of business. You can adapt to different situations quickly, be able to teach your teammates how to use new technologies, and have great organizational abilities. You also have fluent level English (spoken and written), excellent communication skills that enable you to forge meaningful relationships.

Working hours will be during the main business hours of the North American Market.


Responsibilities:

  • Manage inbound customer requests by phone and live chat

  • Educate customers on the opportunities within their business sector.

  • Educate customers and set up marketing tools to scale their business.

  • Provide customer service by giving potential customers the attention they need/deserve.

  • Understanding our customer needs and demonstrating how the UENI platform can make a positive impact on their business

  • Partner with your teammates to constantly improve our pitch and offering

  • Introduce UENI users to our different tools, services and products they can benefit from, and help onboard them where appropriate.

  • Analyze user behavior and relevance to determine their effect on user satisfaction

  • Develop and maintain positive customer care experience and satisfaction

Requirements


  • Bachelor's degree or equivalent practical experience.

  • 5 years of experience in media analytics, advertising sales, digital media and marketing, or consulting.

  • Experience managing a small team of Agents.

  • Experience developing relationships with potential customers.

  • Ability to take initiative in an ambiguous environment.

  • Ability to present comprehensive advertising solutions.

  • Passion for growth with excellent entrepreneurial and communication skills.


Job region(s): Worldwide/Anywhere
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