Customer Service Associate (Remote)

San Francisco Bay Area

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At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. 
We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.

What You'll Be Doing:

  • Create best in class, meaningful experiences for new and existing patients, physicians and clients over the phone and email
  • Act as a guide and advocate for our patients and providers on the prior authorization process
  • Submitting and obtaining prior authorizations by way of verbal, written documentation and web portals
  • Prompt clients when authorizations are ending in order to prepare for re-authorization
  • Perform other duties as assigned
  • Become an expert with our software solutions, including but not limited to, Zendesk Chat, Zendesk Talk, and DrChrono
  • Primary responsibility will be to obtain prior authorizations for all medications that require authorization prior to dispensing
  • Full time (40 hours per week)
  • Hours of Operation are Monday-Friday, 7am- 9pm CST (5am-7pm PST), with occasional weekend hours to support business needs

What You'll Need:

  • Knowledge of and ability to use and apply medical terminology
  • Knowledge of computer systems and electronic medical records
  • Ability to speak and write effectively at a high school graduate level
  • Ability to solve problems and identify solutions
  • Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high volume and stressful situations
  • Ability to work independently as well as an integral part of the patient care team
  • Ability to follow instructions and standard operating procedures
  • High School Diploma or GED equivalent
  • Preferred: Experience with healthcare/pharmacy related related customer support
  • Preferred: Experience with Telehealth
  • Preferred: Experience with Prior Authorization
  • Preferred: Experience with CoverMyMeds
  • Preferred: Experience with startups
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job tags: Customer service
Job perks/benefits: Health care Startup environment
Job region(s): North America
Job stats:  16  6  0

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