Director, Regional Operations (Global)


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About Kraken
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges on the planet. 
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 
Our diverse group of 2,000+ Krakenites are distributed all over the world as part of our 'remote first' culture, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!
About the Role
Kraken is a market leader in one of the most innovative and fast growing industries in the world. We are expanding and innovating throughout all aspects of the company to support this rapid growth, and to ensure that we can effectively execute on our highly ambitious short-, medium- and long-term plans for regional product and market growth.
As Director, Regional Operations (Global), you will report to the Head of Regional Operations and have responsibility for overseeing the global deployment of Kraken’s regional operating infrastructure and the commercial expansion of our operating theaters. You will play a critical role on a team that is core to Kraken’s global operating effectiveness. You will be expected to operate effectively in a highly cross-functional context, working directly with nearly every team and department in the company. You will have a unique opportunity to positively influence the entire organization and drive initiatives that directly impact the company’s bottom line. You will have a unique opportunity to drive initiatives that directly impact the company’s bottom line, helping the organization maintain hyper-growth in this incredibly exciting, innovative and expanding industry.
This role is remote.


  • Define and own Kraken’s global operations strategy, enabling Kraken to drive growth and a market leading position. 
  • Work with regional Managing Directors and global Heads of Function to design and execute enterprise initiatives that advance Kraken’s corporate, regulatory, and regional market strategies.
  • Manage the Regional Operations (Global) team to implement multi-jurisdiction operations projects.
  • Coordinate the launch of new products in alignment with Kraken’s global operations model. 
  • Monitor and address emerging business, regulatory and technology risks to Kraken’s global operations model.
  • Support the Head of Regional Operations to drive business decision-making in new market initiatives, with P&L management input as appropriate. 
  • Cultivate cross-functional operations best practices across regions, and develop the corporate resources, processes, and standards to implement them.
  • Cultivate opportunities to leverage cross-jurisdictional licensing, financial, and partnership synergies to offer more Kraken products and services globally.
  • Lead special projects impacting operations across multiple jurisdictions.


  • 8+ years experience in a top management consulting, advisory services firm, or holding the Head of Operations position at a fintech or financial institution.
  • Strong, demonstrated interest in, and knowledge of, crypto assets and blockchain technologies. 
  • Proven experience in business process change management in the financial services or technology industries.
  • Strong command of global financial products and regulatory compliance, including general frameworks for AML, capital markets, and cryptoasset regimes. 
  • Analytical expertise and data-driven decisioning skills, mastery of financial models, projections, etc.
  • Technical background in, or knowledge of, software/internet products & services, particularly in a product development context.
  • Excellent organizational and workload management skills, especially with respect to prioritization and proactive verbal, written and interpersonal communication skills.
  • Excellent presentation skills, including ability to coach reports in visual presentation deliverables.
  • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up-your-sleeves work ethic.
  • Strong contextualization and second-order thinking ability.

Preferred Experience

  • MBA degree from a top-ranked graduate institution.
  • Experience in P&L management as head of a business unit, leading teams and businesses at scale, with an understanding of commercial risk analysis and decision-making.
  • International start-up experience in the fintech or blockchain industries.
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. 
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. 
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