Claims Consultant - Remote

San Francisco Bay Area OR Remote

Applications have closed
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The modern insurance brokerage that combines excellent service and streamlined technology.

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A bit about Newfront:
From the the Lloyd’s of London coffee shop to the moon landing, every venture relies on insurance. The $1 trillion insurance industry is fundamental to our economy and society, but remains stuck in the stone age. Incumbents rely on antiquated pen-and-paper process and there's a huge opportunity to transform it through technology. At Newfront, we're building software to supercharge insurance brokers and help them deliver a delightful experience to clients.
While we’re a technology-driven company, we believe that people and trusted relationships matter. Newfront believes in empowering people rather than "disrupting" them. Our singular mission is to create the future of work for this massive industry.
We believe breakout growth creates breakout opportunities and diversity drives innovation.
SUMMARY: This client facing position is responsible for providing claims consulting services to both internal and external clients and acting as an advocate in helping to resolve any coverage or claims handling issues.
FROM THE TEAM: Come join Newfront’s Commercial Risk Unit!  We are a smart, dynamic, and fun-loving group privileged to be working with some of the most innovative companies across the world.  We provide risk management guidance to companies across multiple industries, including Cannabis...There’s something new every day!  We promote from within whenever possible and are committed to the professional development of our team members, providing time and funding for courses and seminars.  Oh yeah, we like to have fun too.


  • This position is a salaried, exempt and full-time position.
  • This position is remote and/or option to work from any Newfront office location. #LI-Remote
  • This position reports to: Operations Lead.


  • Act as a liaison between Newfront’s clients and the insurance carriers to facilitate resolution of claims
  • Review policies to evaluate coverage; advise client and account team to set appropriate expectations
  • Monitor claims activity and results
  • Communicate with clients, adjusters, carriers, attorneys, etc. to move claims towards resolution
  • Respond to questions/inquiries from clients, account team, carriers, etc.
  • Participate in claim reviews with client and account team
  • Support claims team in developing reports
  • Act as team expert and point of contact in defined areas of expertise
  • Provide mentoring and/or training to Claims Administrators
  • Perform other special projects as assigned 
  • To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  • Ability to multi-task efficiently and to be flexible with ever-changing priorities and deadlines.  Ability to manage people, projects and teams. 
  • Must work well with others in a fast-paced, customer service oriented environment and be responsive to co-workers and colleagues so as to cultivate teamwork and collaboration.  Must also work independently, with minimal supervision and have the ability to take initiative and create solutions.
  • Persistence and creativity in resolving unique and challenging problems; tactful negotiation and persuasion skills to resolve difficult situations with both internal and external clients.
  • Ability to think critically; anticipate, identify and develop solutions to problems.
  • Results oriented, with strong client service emphasis and focus.
  • Proficiency in Microsoft Office products such as Word, Excel and PowerPoint, as well as use of the Internet and carrier claims portals.  Ability to learn and implement other programs quickly and efficiently. 
  • Strong organizational skills, thoroughness and attention to detail.
  • Excellent verbal and written communication skills.
  • Basic knowledge of insurance coverage concepts.
  • Active participation as a Newfront team member, suggesting improvements in processes and procedures and ways to make the organization better


  • Bachelor’s degree Preferred.
  • Minimum two years insurance industry background or demonstrated knowledge of insurance coverage concepts. 
  • Must continue to meet continuing education requirements for CA Department of insurance license renewal.  Additional insurance designations and/or claims specific course work considered an asset.


  • CA Department of Insurance Property and Casualty License required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires moderate to long periods of time sitting at a desk, using computer monitor and keyboard, speaking on the phone, etc. 
  • Requires short to moderate (intermittent) periods of time standing or walking, often to and from meetings that require sitting.
  • Requires very occasional lifting of objects (mostly documents, lap top equipment, etc.) that weigh fewer than 20 pounds.
  • Requires driving and intermittent travel to attend client meetings and events.
Newfront is a team of risk and reward advisors providing industry leading services and resources in insurance, risk management, employee benefits and retirement programs to our clients so they can focus on building success.
Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Learn more about our commitment to diversity and inclusion.
Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
Job region(s): North America
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