Microsoft Teams Expert - 6 months FTC (remote)

Manchester, United Kingdom

Full Time Contract
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8x8, Inc.
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Posted 1 week ago

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
Microsoft Teams subject matter expert required to work on the successful deployment of 8x8 Unified Communications services both directly, and through the utilization of 3rd party resources.

Responsibilities:

  • Work directly with customers to learn, understand, articulate and document existing processes.
  • Define an approach and guide the customer and end-users on best practices
  • Work together with multiple departments to successfully complete the deployment of 8x8’s enterprise-grade cloud telephony solution for Microsoft Teams environments allowing global organizations to scale and deliver work-from-anywhere communications
  • Develop and conduct training materials and deliver training successfully to end users
  • Deliver workshops and user sessions

Technical Skills and Experience Required:

  • Strong level of progressive, relevant industry experience in an enterprise environment
  • “SME” level experience in Teams and Skype for Business Online
  • Experience working in a Consulting Environment
  • Experience designing and implementing Office 365 Enterprise Solutions and creating high-level strategy for uniform enterprise adoption
  • Experienced in working with large geographically dispersed teams
  • Growth in technical skills through certifications or other similar achievements is desired
  • Enterprise global voice estates of c15,000 seats and above
  • Deep level of understanding of voice technologies: TDM, SIP, QoS, SBC, Codecs, Voice Recording and general IPT
  • Call / Contact Centre Technology and Cloud PBX
  • International voice and video strategy deployment
  • Working knowledge of Google, Office-365 and Microsoft Collaboration suites and experience in managing Collaboration Technologies
  • ITIL operational awareness and understanding
  • Relevant Microsoft skills and certification: Office 365, Skype and Azure
  • Voice vendor skills such as Avaya, Poly, Cisco, awareness and understanding
  • Strong PowerShell skills
  • Office 365 (with an emphasis on Microsoft Teams voice integration and migrations)
  • Knowledge of broader O365/M365 products
  • Stack awareness of Unified Communications 3rd Party products
  • Microsoft Exchange
  • Microsoft EMS
  • Cloud Voicemail
  • Active Directory, AAD Connect and Hybrid Identify Management
  • Microsoft Skype for Business 2015/2019 advantageous but not essential

Qualifications (Desirable):

  • Microsoft 365 Certified: Enterprise Administrator
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft 365 Certified: Security Administrator Associate
  • Microsoft 365 Certified Fundamentals
  • Microsoft Certified Power Platform Fundamentals
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft 365 Certified: Teamwork Administrator Associate
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job tags: Azure ITIL Office 365 PowerShell Security SME Subject matter expert Training