Cloud Engineer - I (R-9450)

India - Remote

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Rackspace

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Support internal and external customers on multiple cloud platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.     Job Description:The Cloud Engineer is a key element within the Rackspace support infrastructure and is  expected to provide a high level of technical  support on cloud platform and Linux OS to our customers via the phone, ticketing system, and automation.  This  role  owns complex customer issues which may take several days or weeks to resolve  and keeps our customers updated through every step of the process.   Responsible  for the support of internal  and external  customers on  multiple platforms. Work with customers and other teams  to troubleshoot customer  environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations  to increase efficiency  and reduce customer incidents. Develops  tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on  potential pitfalls that a customer may encounter and suggest  alternatives  which  may better  serve the  stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies  and procedures and  any other relevant policies and standards  as directed. 
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): Asia/Pacific
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