Product Technical Expert (Remote/Romania)

Remote, Romania

Full Time Senior-level / Expert
8x8, Inc. logo

8x8, Inc.

8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.

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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
8x8, the world’s #1 cloud communication company, is at the forefront of bringing modern, cloud-based communications, collaboration and customer engagement solutions to SMB and Enterprise companies across the globe. We are looking for a Product Technical Expert to support building and managing a Product Tech Lab.

Responsabilities:

  • Build and manage the product tech lab with competitive advantage
  • Establish and maintain competitive knowledge, strength and provide technical analysis
  • Develop, create, and maintain reference environments 
  • Experiment and bring forward opportunities to integrate with other products per customer’s expectations for a strong ‘Combo’ offering
  • Drive prototype development and demo environments for our products that provide proof of value or concept with a strong focus on real customer use cases and expectations 
  • Develop and provide collateral and knowledge to Product and Marketing staff  and enable them to improve customer’s pain points and maintain competitive advantage in the industry
  • Collaborate with Marketing, Product and Design to help them gather competitive intelligence
  • Be the gatekeeper to guard and share competitive intelligence to the expected parties
  • Assist Design team with product demos, usability testing and user research
  • Demonstrate the features and benefits of 8x8 and partner technologies, providing demonstrations showcasing the many capabilities and integrations our products offer. Helping to drive product innovation and get early feedback from customers, industry analysts and professionals.
  • Coordinate cross-functionally with Product Marketing, Product Management, Design and Sales to deliver solutions to our field and customers
  • Work across-geographies with team members.

Qualifications:

  • Bachelor's degree or equivalent practical experience
  • Experienced in IT, product, product commercialization, or sales strategy and operations
  • Hands-on experience in tech products, social media and/or ad technologies
  • Prioritise and manage work, working to multiple timelines
  • High level of initiative and a ‘make it work’ ethos
  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Demonstrates taking ownership of issues through to resolution
  • Comfortable working across-geographies with team members in a fast-paced environment

Working for 8x8:

  • Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology

Benefits:

  • 25 annual leave days. Additional vacation of 1 leave day for every 2 complete years of employment (max. up to 5 days)
  • Participation in the company’s bonus scheme – based on company 
  • Private Pension
  • Group Life Insurance 
  • Private Healthcare
  • Meal Tickets
  • Phone allowance
  • Gym membership
  • Employee engagement activities and events
  • Learning and training initiatives
  • Flexible working schedule
  • Restricted stock unit: generous grant of stocks that you receive when signing with us, enabling you to own a part of the company
#LI-TM1
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.For European Job Applicants our Job Applicant Privacy Notice can be found here.
Job region(s): Europe
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