Integration Consultant


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PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
The role:PointClickCare seeks an Integration Consultant to lead data interoperability efforts between PointClickCare and major EMR systems, like Cerner, Meditech and Epic. You will integrate clinical data between hospitals and long-term care facilities with the goals of streamlining readmissions, sharing information with families, and helping to ensure that vulnerable seniors receive the highest quality care. You will be focused on the Post-Acute Care Management (PAC Management) products at PointClickCare. Who you'll work with:●        Integration engineers, who perform the hands-on technical work to configure interfaces, including managing Rhapsody interfaces and calls to the PointClickCare web APIs.●        Project managers, who organize the work for the projects you will be involved in.●        Configuration specialists, who configure our application.●        Customer success, who manage the long-term customer relationship.●        Product, who are responsible for product functionality, including new functionality that you and your customers will advocate for. What you’ll do day to day:●        Manage multiple implementation projects simultaneously. This includes coordinating tasks, activities, schedules, meetings and conference calls customers, other teams, and vendor partners.●        Write and execute test plans and document test results.●        Manage integration incidents, including investigation, troubleshooting, escalation, resolution, reporting and analysis of incidents.●        Manage integration stability by troubleshooting and actioning urgent and critical alert notifications from the integration engine and third-party applications.●        Create and maintain documentation for PAC Management integration offerings for new EHRs●        Work collaboratively with other teams, customers and vendor partners to achieve successful integrations. Design workflow and integration diagrams for improving transitions of care. Skills and experience we seek:●        2+ years’ professional experience in healthcare interoperability●        Proficiency with HL7 C-CDA structure and hands-on experience implementing C-CDA interfaces●        Experience with acute and post-acute clinical workflows●        Proficiency using SOAP and RESTful APIs●        Preferred experience with Cerner: C-CDA interoperability and/or clinical workflows●        Strong problem-solving and decision-making skills
What success will look like:- On-time implementation of PointClickCare’s PAC Management product- Successful planning and execution of integrations with multiple acute EHRs- The creation of a repeatable implementation process for each EHR- Measurable improvement in patient outcomes from improved transitions of care between Acute Care and Long-term care facilitiesIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
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Job perks/benefits: Startup environment
Job region(s): Worldwide/Anywhere
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