User Research Lead


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A mission-driven organization determined to improve people’s lives through human-centered strategies and transformative technologies. We deliver on this promise by partnering with leading federal agencies to conceive and create powerful...

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Who we are:Bixal is a mission-driven, woman-owned small business determined to improve people's lives through human-centered strategies and transformative technologies, with a firm belief that everyone has the right to an effective government.   We deliver on this belief by partnering with leading Federal agencies to design, develop, and deliver powerful customer experiences through holistic digital product solutions and strategic communications initiatives––bringing a high standard and unique creative energy to our clients––and our wonderfully diverse culture is what makes it all possible.   Bixal unites different people with different perspectives from all over the world! We provide our team with an open and empowered environment where collaboration thrives and solutions flourish. 
Location:100% remote.
What will you do?Bixal is looking for mission-driven, forward-thinking technologists and communicators, interested in promoting access to voting information, focusing particularly on the needs of underserved communities. Working closely with our federal client, Bixal's cross-functional team will build tools and experiences that provide access to accurate information to voters of all backgrounds, socioeconomic status, race, ethnicity, national origin, and age. 


  • Conduct discovery activities, including stakeholder interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, and usability testing. 
  • Conduct generative research activities, including observational studies, customer interviews, usability testing, and other forms of needs analysis. 
  • Create generative research artifacts such as empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints. 
  • Effectively communicate research findings, insights, implications, conceptual ideas, and design goals both verbally and visually. 
  • Plan and facilitate collaborative analysis & synthesis working sessions. 
  • Work closely with strategists, designers, and implementation teams to ensure that customer goals are met. 
  • Develop proof-of-concepts and prototypes for user feedback. 
  • Research user needs as well as potential system enhancements. 
  • Plan, recruit, and facilitate the usability testing of a system. 
  • Analyze and synthesize the results of usability testing to provide recommendations. 
  • Create evaluative research documents and artifacts, including usability test plans, scripts, and findings. 
  • Perform other duties as required. 


  • 4-7 years of experience in UX, product design, or commensurate work experience. 
  • Bachelor’s degree. 
  • Must have a portfolio of experience that demonstrates previous work. 
  • Must be able to obtain Public Trust clearance. 
  • Analysis and synthesis. You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions. 
  • Inclusive research. You understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services. 
  • Research skills. You understand and have experience of a range of user research methods. You can choose appropriate methods for different stages of the product life cycle and situations. You know how to apply methods correctly. 
  • Society and technology. You understand the social and technological context for government services. You can help colleagues understand how digital technology is changing user behavior, and the challenges and opportunities for government services. 
  • Strategic insight. You understand organizational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and strategy. 
  • Technical understanding. You demonstrate knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a multidisciplinary team. 
  • Human-centered and agile practices. You understand human-centered design practices and know how to embed them into an agile workflow to deliver timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team. 
Perks & Benefits:Competitive base salaryFlex hoursWork from home flexibility401K with matching incentiveMedical/dental/vision benefitsFlex Spending AccountCompany provided short-term disabilityCompany provided life insuranceCommuter benefitsGenerous PTOPaid holidaysProfessional development opportunitiesNew business referral bonus
No recruiters or agencies please. Bixal is an equal opportunity employer and is committed to building a safe, inclusive environment for people of all backgrounds.
Job perks/benefits: Team events
Job region(s): Worldwide/Anywhere
Job stats:  2  0  0
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