Senior HR Business Process Analyst (Remote)

Washington, DC

Full Time Contract Senior-level / Expert
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Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.

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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The RoleMedallia is seeking an enthusiastic Senior Business Process Analyst to join the People and Culture team who is passionate about optimizing HR  processes and infrastructure. This critical project lead will have the unique opportunity to create the foundation of the HR business processes from end to end. This role will also organize, lead, and facilitate cross-functional project teams. This position requires strong communication, data analysis, and attention to detail skills.
This is a 6-month contract role and can be remote-friendly in the US.


  • Drive business transformation initiatives focused on improving the candidate, employee and hiring manager experience.
  • Work with Business Partners and Stakeholders to gain full understanding of business processes and practices; streamlining and reengineering existing business processes and providing support to change management.
  • Document current state processes, help define future state processes and data flows and perform gap and impact analysis to support digitalization and transformation initiatives.
  • Facilitate process workshops that involve eliciting process requirements and liaising with users; outlining impact and opportunities and recommending solutions that enable the organization to achieve its goals.
  • Contribute to the definition of user acceptance test scenarios and participate in User Acceptance testing during sprints and release preparation when necessary.
  • Support Change Management team members in the creation and delivery of training and communications plans.

Minimum Qualifications

  • 5+ years of experience with HR processes and applications including Workday
  • Demonstrated knowledge and experience with business process flowchart applications, such as LucidCharts or similar
  • Lean/Six Sigma Green Belt Certification

Preferred Qualifications

  • Familiarity with project management tools such as Smartsheet
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job region(s): North America
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