Customer and Partner Enablement Manager


Ironclad is on a mission to power the world’s contracts, and our Digital Customer Success team is a critical part of making that mission a reality. Reporting to the Director of Customer Enablement, the Trainer, Customer Enablement will deliver impactful learning experiences that drive adoption, reduce customer effort, and decrease time to value. 
The ideal candidate for this role is an experienced trainer with a SaaS background, who is ready to be part of building a Customer and Partner Enablement team from the ground up at a high-growth company. You should be confident in a variety of delivery methods - including VILT, recording engaging on-demand sessions, custom training and workshops, and more. As the second hire in this role, this is an opportunity not just to deliver great learning experiences to our customers, but to help build the processes and systems we need to scale as we grow the team and our offerings. You should be passionate about driving great customer experiences, flexible, and creative.

What you'll be doing:

  • Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers
  • Partner with Instructional Designers to provide content feedback to improve training materials and program
  • Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements
  • Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A
  • Perform other duties as needed

What we're looking for:

  • Excellent presentation skills and the ability to command a room
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
  • 2-3 years experience providing training, preferably at a SaaS company
  • Tech savvy, analytical, and good problem solver
  • Organized, methodical, and detail-oriented
  • Ability to prioritize and effectively manage multiple projects and tasks concurrently
  • Ability to work independently and as part of a team
  • Ability to communicate complex business software processes effectively
  • Self-starter and quick learner
  • Some travel may be required
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job region(s): Worldwide/Anywhere
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