Educational Engineer

Remote, United States

Starburst Data, Inc. logo

Starburst Data, Inc.

Make better decisions with fast access to all your data; without the complexity of data movement and copies.

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About Starburst
We’re on a mission to free our customers to see the invisible and achieve the impossible. We unlock the value of distributed data by making it fast and easy to access, no matter where it lives. With Starburst, teams can lower the total cost of their infrastructure and analytics investments, prevent vendor lock-in, and use the existing tools that work for their business. Today more than 150 leading organizations trust us to make better decisions faster.
Though Starburst has achieved a unicorn status and raised $164M in venture funding from top investors, we were founded in a rather unusual way with customers and revenue from the very beginning!  We operate globally in 10 countries and are proud to be named a Best Place to Work. Come join our team of All-Stars! 
About the role
An Educational Engineer is a Starburst subject matter expert (SME) focusing on strategic, technical enablement of customers, partners, and internal staff. With support from a dedicated curriculum developer, you will leverage your background as a seasoned enablement professional to transfer best practices and knowledge across a diverse set of users through presentations, demonstrations, hands-on-exercises and facilitating discussions to accelerate the adoption and consumption of Starburst.   You are a life-long learner, passionate about imparting knowledge to others, and have the ability to explain highly complex technical concepts clearly and concisely. 
If this sounds like you, we are looking for highly motivated individuals interested in making a significant contribution to Starburst and our customers.  

Responsibilities:

  • Become Starburst SME, maintaining product and market knowledge, and understanding how Starburst is used by customers.  
  • Scope, co-develop, and deliver compelling technical learning paths to internal and external audiences across various delivery channels; including live, instructor-led (ensuring content is “remote-friendly” and facilitates virtual learning), and self-paced, digital training.
  • Design and implement skills assessments, which may include high-stakes certification exams,  in collaboration with internal SMEs.  
  • Bring new content to market through material review process, alpha/beta courses, and train-the-trainer sessions as needed.  
  • Engage with customers, sales, internal SMEs to help position appropriate training plans, and/or identify requirements for customized deliveries.  
  • Liaise with Product Management and Information Engineering/Documentation teams to ensure critical new features and updates are embedded in enablement content in a timely manner.  
  • Support content development standards, processes, and platforms to facilitate efficiencies across the team, and organization.  
  • Travel up to 50% of time once it is determined safe to do so.  

Requirements:

  • Professional experience developing and delivering highly technical courseware designed to facilitate positive customer outcomes
  • Excellent presentation and communication skills, strong eye for design, and tireless in your efforts to improve how content is delivered to customers
  • Experience with SQL, including complex workloads
  • Data Warehousing/Database domain experience
  • Proven ability to quickly learn new technologies and concepts
  • Track record of delivering results in fast-paced, start-up, remote work environment

The ideal candidate will have significant recent experience with:

  • Data Analytics
  • “Big Data” (Hadoop, HDFS, data lakes, Spark, Hive, distributed systems and storage)
  • Database and Data Warehouse usage and concepts (Oracle, Teradata, Snowflake,..)
  • ANSI SQL

Experience or familiarity with:

  • Cloud Technologies (AWS, Azure, GCP, OpenShift)
  • Analyzing code and troubleshooting complex issues
  • Unix/Linux CLI interactions
  • SaaS 
  • ETL Pipeline tools
  • Open Source Technologies
  • Adult learning principles and curriculum design methodologies

Exposure to:

  • Kubernetes/Docker
  • BI and Data Exploration Tools (Tableau, ThoughtSpot, PowerBI…)
  • Authentication (LDAP, Kerberos)
  • Authorization technologies
  • Learning Management Systems

Bonus Points:

  • Fluency in second language (English proficiency required)
  • Systems integrations and APIs
  • GitHub, Jira, Confluence
  • Python, Java, Bash, plain text markup languages, scripting languages, XML
Benefits
At Starburst, we’re constantly striving towards building a place where people come first by creating an environment of transparency, honesty, and respect. We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, access to quality and affordable insurance, and flexible and generous paid time off to start a family, travel, or just relax! 

Headquartered in Boston MA with offices in Warsaw and London and employees across Europe and the Americas, we are committed to hiring where the talent is.  
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Job region(s): North America
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