Principal, Technical Project Manager (M&A Operational Program Manager)

Remote - US

Full Time
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Posted 1 week ago

 Because you belong at Twilio.

The Who, What, Why and Where

Twilio is growing rapidly and seeking an experienced Operational Program Manager to lead key strategic M&A integration initiatives for Twilio’s Technical Services department. The person in this role will work closely with the M&A Integration team and a team of cross-department functional leads.  Reporting to the manager of the Technical Services Project Management Office (PMO), this position is critical in driving project management as a center of excellence for Twilio. 


Twilio is looking for a Tech Services Operations and Integration professional who lives the Twilio Magic and also has:

  • A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building
  • Minimum of 8+ years of relevant Technical Operations experience, preferably at a leading technology company 
  • 5+ years experience leading / participating in M&A integrations
  • Strong project management skills, the ability to track and manage complex processes, and a desire to lead teams and projects 
  • Ability to understand technical services such as software, end point hardware, enterprise systems, data, and network infrastructure to identify integration opportunities, discuss technical requirements, and engage with technical managers and engineers on solutions 
  • Technically savvy and experience with the cloud, SAAS, APIs, communications, and enterprise software is a plus
  • Experienced communicator and able to collaborate with diverse sets of technical, non-technical, on-site, and remote people across different teams and business functions
  • Bachelor’s degree in Engineering or similar, or equivalent experience
  • Master’s degree is a plus


As a Project Manager, you will live the Twilio Magic values:

  • WRITE IT DOWN: Provide oversight for the development of playbooks that define the baseline process and activities for Tech Services integration, including IT Services, AV Services, EndPoint Management, Systems Operations, Business Systems, Network Operations, Enterprise Data, and Business Intelligence.  
  • DRAW THE OWL: Leadership for developing the Tech Service integration strategy and plan.
  • BE BOLD: Form and lead cross-functional Tech Services diligence and integration teams based on the acquisition strategic rationale and integration size / scope. Ensure alignment across Tech Services leadership / functions on strategy, plan, risks and decisions, cascading communications and managing stakeholder expectations.
  • BE AN OWNER: Jointly develop the employee experience strategy with the Integration Management Office and the People team, ensuring alignment with the overall integration strategy and roadmap. Create a budget process for integrations to include both capital expenditures and ongoing operational costs. Identify and develop process improvements, best practices, and tools to increase the efficiency and effectiveness of the Tech Services integration team and improve the quality of integration efforts 
  • EMPOWER OTHERS: Provide oversight for coordinated workstream integration plan development that aligns with the Tech Services strategic roadmap.
  • WEAR THE CUSTOMER’S SHOES: Listen closely to deeply understand business problems and solve the problems from the customer’s perspective. 
  • NO SHENANIGANS: Help Tech Services become a trusted business partner by building trust through every interaction with fellow Twilions. 

In addition to the above responsibilities and as a key leader for acquisition integration, you will represent and lead Tech Services strategy and planning through all phases of the deal and integration life cycle, including participating in acquisition due diligence and preliminary integration planning to inform deal approval and announcement, followed by detailed strategy and integration planning and execution. You will interact extensively across functional teams within Twilio and have exposure to executive leadership. 


The Tech Services Operations Program Manager will be critical to creating the Tech Services integration strategy. This role will have the opportunity to build an integration ‘Center of Excellence’ from the ground up, and will have exposure to senior leadership at Twilio as we continue to build Twilio’s M&A integration muscle.  

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


Job tags: APIs Cross-functional Integrations Project Management SaaS