Fraud Manager

Remote, Europe

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We’re SwissBorg, a fintech startup headquartered in Switzerland. 
Our flagship product, the SwissBorg app, offers over 450,000+ users the best price and liquidity across 15 fiat and 12 cryptos, as well as giving them the opportunity to earn passive income with our new Smart Yield account. And the community is growing fast, with over $1 billion in assets under management, weekly volume of over 250 million, and over 20,000 Premium users.
But that’s just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at a touch of a finger. Whether you’re in Andorra or Zimbabwe, and whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.
And this is where you come in...
Role:We're looking for a talented Fraud Manager to lead a team and own the first line of defence for Internal and External Fraud.

  • Responsibilities:
  • Build a strong user-centric culture and set the strategic direction to effectively manage fraud.
  • Design and implement efficient tools and controls to prevent, monitor and mitigate fraud.
  • Design implement process and procedures to identify, analyse, control and report on fraud incidents.
  • Set and prioritise the development needs for enhanced fraud systemic controls and monitoring tools.
  • Running background checks, investigations, and research on suspected perpetrators.
  • Writing in-depth reports on your findings and presenting them to management.
  • Liaising with victims of fraud, the police, and court officials when a civil or criminal case is opened.
  • Effectively resolve all claims in an accurate and timely manner
  • Coach, support and empower your team to achieve their personal & professional goals.

  • Requirement:
  • Subject matter expert in all things related to Fraud & Financial Crime.  Preferably with a degree or background in criminology, finance, or related field.
  • 5+ years of experience working as a fraud investigator at government agencies or financial institutions.
  • Excellent investigative techniques and knowledge of legal proceedings including solid understanding of relevant legislation. 
  • Deep understanding and blockchain knowledge.
  • Hands on and problem solver, with good negotiation skills and ability to navigate stressful situations.
  • Excellent research skills, comfortable in reviewing and analysing data.
  • Understand the user journey and make business-oriented recommendations to ensure compliance with key requirements.
  • Excellent verbal and written communication skills.
  • Excellent attention to detail
Why you should apply:
- Freedom to build up the company that you’ve dreamed of- Learn with (cool) experts in finance, engineering, AI, psychology and business- CHSB bonus based on our meritocratic system- We'll provide you with a Macbook and a cutting edge tech stack to help you do your best work- Flexible work hours- Annual team retreats with colleagues around the world.- Continuous learning and development opportunities
Oh and are you planning on having a kid? That’s great! We have a bunch of those: you’ll get time off to enjoy that (other) adventure! 
At SwissBorg, we embrace diversity. We strongly believe that getting to the best outcomes requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Job region(s): Europe
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