Product Manager, Admin Suite

Remote, United States

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Medallia

Medallia Experience Cloud is a customer feedback management software platform that empowers every employee to improve the customer experience.

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Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The Admin Suite product team is responsible for arming customer experience professionals with the tools they need to orchestrate the collection of millions of pieces of customer feedback and drive action on that feedback by thousands of their colleagues. Over the years, we’ve defined and validated the market, resulting in the acquisition of the who’s who of customers - Marriott, Bank of America, IBM, The LEGO Group, Mercedes Benz, Department of Veterans Affairs, and many more. 
We are looking for a talented and analytical product manager to help drive the product forward. As a member of the Admin Suite product team, you will be directly contributing to vision, innovation, and development for a platform used by hundreds of the world’s largest brands to collect and distribute feedback on BILLIONS of customer and employee experiences each year.

Responsibilities

  • Conceive and define new enhancements to existing products.  
  • Provide recommendations to product leadership based on industry/customer research, and drive consensus and roadmap for respective product areas.
  • Engage with customers and business stakeholders to understand the context and prioritize problems in order to precisely articulate them and define product requirements.
  • Work with Design and Engineering to design, define, develop, and deliver scalable solutions.
  • Think and build products with a platform mindset - info architecture, metadata, APIs, scale.
  • Collaborate with other groups to successfully deliver products to market: Enablement, Support, Customer Success, and Product Marketing
  • Responsible for identifying risks, communicating those risks and recommending solutions that mitigate them.

Minimum Qualifications

  • Bachelor's degree, ideally in science, engineering, or related quantitative field.
  • 2+ years of product management, equivalent technical role, or professional services experience with B2B SaaS products 
  • Exceptional at planning, setting expectations, making and meeting commitments.
  • Excellent communication and presentation skills.

Preferred Qualifications

  • Experience configuring B2B SaaS products, ideally for CX or EX management programs.
  • Experience with user research, design thinking, and agile development methodologiesProduct experience creating and working with APIs as well as front end software applications.
  • Proven track record of shipping products by translating vision into a product roadmap, collaborating with engineering on product delivery, and taking the product to market.


At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job region(s): North America
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