Director of Implementation, Diagnostics (Remote)

San Francisco Bay Area

Full Time Executive-level / Director
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Truepill's API-connected healthcare infrastructure empowers our partners to deliver world-class patient experiences. Click to find out how.

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At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. None of this is possible without the right team driving us forward. 
We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.

What You'll Be Doing:

  • Lead all aspects of new Client onboarding, educating them on Truepill’s APIs and
  • operations, providing best practices, avoiding any pitfalls, and helping clients to unblock
  • any obstacles during the implementation process
  • Identify, document, manage and communicate project status, plans, issues/risks, timelines,
  • action items, and contingency plans.
  • Facilitate project team meetings, cross-functional communication and decision making,
  • ensuring alignment between internal and external stakeholders, identifying and
  • troubleshooting issues, and proactively engaging Client and project stakeholders
  • Partner widely across Solution Architects, Strategy and Operations, Product, Engineering,
  • Clinical and Operations to execute on deliverables and manage client expectations
  • Contribute to the development and continuous improvement of the Program Management
  • Office processes, related SOPs, and supporting materials
  • Measure customer satisfaction in end-to-end delivery in order to mature and improve the
  • Implementation delivery cycle
  • Lead Implementation WBRs for the Diagnostics business and report out on project status
  • across the portfolio to senior management
  • Work in partnership with Growth, Product, and Engineering to set implementation timeline
  • expectations for prospective Clients and ensure adequate resourcing for incoming
  • programs

What You'll Need:

  • 7+ years proven track record managing complex projects and technical implementations,
  • as an implementation expert or solutions architect
  • 3+ years in client service/client-facing roles, particularly with medium to large Enterprise
  • customers
  • Excellent communication skills (oral and written) and presentation development skills
  • Experience in establishing PMO capabilities
  • High responsiveness and resourcefulness - ability to respond to internal & external parties
  • on short deadlines, with ability to prioritize quickly
  • Prior experience building and leading teams
  • Prior experience in a fast-growth start-up environment highly preferred

Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job perks/benefits: Health care Startup environment
Job region(s): North America
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