Salesforce Developer

At Talkdesk, We disruptive risk-takers don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With over $124 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

Responsibilities:

• Partner with our internal teams to determine business requirements and desired functionality for our Salesforce.com instance
• Build and administer business systems that are high quality, scalable and secure including Salesforce.com-based solutions
• Own Salesforce Sales Cloud administration end-to-end supporting a 50 person inside sales & field sales organization
• Provide excellent end user support of Salesforce to our Sales, Sales Ops, Marketing, BizOps, Finance, Post-Sales and Product organizations
• Maintain and enhance our business enterprise stack such as our CRM, ERP, MES, HRIS, and Financial systems and technologies including opportunities to design solutions to integrate third-party tools and system (preferably Marketo, Zuora, Netsuite, and Xactly)
• Test enhancements to our SFDC deployment using the sandbox
• Provide support on technical design, integration architecture, and solution recommendation
• Provide support on quality control, release management, and coordinated delivery across our business
• Improve marketing and sales productivity and drive better insights across the entire customer funnel
• Improve forecasting methodologies and accuracy by optimizing tool use, processes and workflow across the Sales, Marketing and Post-Sales organizations
• Assist with sales territory, quota, and headcount planning
• Ensure data hygiene and integrity by de-duping and conducting cleanups on a regular cadence
• Develop and administer SFDC training to all new sales hires

Requirements:

• 3+ years of Salesforce.com experience; Certified Force.com Developer (DEV-401) or equivalent experience OR Salesforce certifications as Admin and/or Force.com developers are preferred
• Experience with third-party integrations
• Extensive experience developing and managing applications on Force.com platform is a plus
• Knowledge of Apex, Visualforce, Salesforce APIs, SOAP- and/or REST-based web services, and SOQL/SOSL is a plus
• Excellent organizational and task management skills
• Excellent interpersonal, verbal and written communication skills
• Ability to translate business needs and requirements into innovative solutions
• BS Degree in Computer Science or related field

Technical Skill Set Required/Desired:

• Salesforce & Other Enterprise Systems: Salesforce CRM, Lightning, Marketo, Zuora, Xactly
• Support & Collaboration Systems: Salesforce Service Cloud, Zendesk, Jira