Salesforce Developer

Remote

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Talkdesk
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Posted 1 week ago

At Talkdesk, We disruptive risk-takers don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With over $124 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

Responsibilities:

  • Partner with our internal teams to determine business requirements and desired functionality for our Salesforce.com instance
  • Build and administer business systems that are high quality, scalable and secure including Salesforce.com-based solutions
  • Own Salesforce Sales Cloud administration end-to-end supporting a 50 person inside sales & field sales organization
  • Provide excellent end user support of Salesforce to our Sales, Sales Ops, Marketing, BizOps, Finance, Post-Sales and Product organizations
  • Maintain and enhance our business enterprise stack such as our CRM, ERP, MES, HRIS, and Financial systems and technologies including opportunities to design solutions to integrate third-party tools and system (preferably Marketo, Zuora, Netsuite, and Xactly)
  • Test enhancements to our SFDC deployment using the sandbox
  • Provide support on technical design, integration architecture, and solution recommendation
  • Provide support on quality control, release management, and coordinated delivery across our business
  • Improve marketing and sales productivity and drive better insights across the entire customer funnel
  • Improve forecasting methodologies and accuracy by optimizing tool use, processes and workflow across the Sales, Marketing and Post-Sales organizations
  • Assist with sales territory, quota, and headcount planning
  • Ensure data hygiene and integrity by de-duping and conducting cleanups on a regular cadence
  • Develop and administer SFDC training to all new sales hires

Requirements:

  • 3+ years of Salesforce.com experience; Certified Force.com Developer (DEV-401) or equivalent experience OR Salesforce certifications as Admin and/or Force.com developers are preferred
  • Experience with third-party integrations
  • Extensive experience developing and managing applications on Force.com platform is a plus
  • Knowledge of Apex, Visualforce, Salesforce APIs, SOAP- and/or REST-based web services, and SOQL/SOSL is a plus
  • Excellent organizational and task management skills
  • Excellent interpersonal, verbal and written communication skills
  • Ability to translate business needs and requirements into innovative solutions
  • BS Degree in Computer Science or related field

Technical Skill Set Required/Desired:

  • Salesforce & Other Enterprise Systems: Salesforce CRM, Lightning, Marketo, Zuora, Xactly
  • Support & Collaboration Systems: Salesforce Service Cloud, Zendesk, Jira
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
Job tags: APIs CRM ERP Integrations Jira Marketo Salesforce Sales Ops Training