VMware Product Engineer

United States - Remote

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Rackspace

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Overview:
The VMware Product Engineering team is a senior team of VMware experts responsible for designing and implementing new VMware products at Rackspace.
The team works closely with teams in Development, Product Management, and Product Operations to deliver upgrades to existing VMware products at Rackspace and manage the lifecycle of these products from a deeply technical perspective.
VMware Product Engineers are responsible for designing upgrades to the largest hosted VMware environment in the world, including touchpoints at every stage of the business process from pre-sales, through implementation, billing and support.

You Will:

  • The core role is to manage, sustain and improve all technical aspects of several VMware product lines, leveraging deep expertise to improve the competitive position of VMware products at Rackspace
  • Identify and deliver against specific, assigned tasks on projects related to VMware product development
  • Develop, perform and manage the execution of various lab tasks—executing tests, building systems, troubleshooting, etc
  • Deliver assigned tasks on multiple concurrent projects and contribute to technical planning across the VMware product portfolio
  • Manage and control business integration with VMware tools, products and components
  • Continuous product development of VMware tools, systems and products, including functional improvements, feature releases and documentation updates
  • Ultimate technical point of escalation for VMware products at Rackspace
  • Create, update and improve documentation relating to the deployment, management and lifecycle of VMware products
  • Manage the handover process of new products into technical support and ensure official sign-off
  • Analysis of customer feedback on VMware products, ensuring such feedback is utilized in future product developments

  • Key Accountabilities
  • Manages and performs technical aspects of a product line by writing test plans, executing tests, building systems, troubleshooting issues, and completing other technical tasks, primarily focused on VMware technologies
  • Assists the Architect and/ or Project Manager with the creation of project documentation including task creation, milestone identification, qualification plans, issue lists, etc.
  • Ensures technical readiness of VMware projects prior to product release
  • Engage in pre-sales support activities to assist with the qualification of prospects and provide guidance on VMware solutions at Rackspace
  • Manages the design and build activities of potential products, including evaluation testing, vendor recommendations and qualification planning
  • Complete all functional testing for VMware products, including proof of concept, prototype and pilot testing environments
  • Confirms product meets stated design requirements, in collaboration with the VMware Product Architect and Product Manager
  • Provides detailed and relevant technology inputs to product line strategy and road maps
  • Maintains expert-level knowledge of virtualization and Cloud Computing technologies
  • Evaluates and researches VMware technology developments to provide assistance with roadmap planning and solution identification
  • Provides technical inputs and evaluations to management on resource requirements, to facilitate workload management and scheduling
  • Evaluates Rackspace organizational processes and procedures. Recommends improvements for efficiency and effectiveness across the VMware product portfolio
  • Provides detailed technical training to Sales, Support and Implementation teams
  • Mentors and coaches other team members on both technical and business processes relating to the VMware product lines

You Have:

  • Expert in VMware technologies, proven track record in a relevant technical field (ideally VMware) and certified to at least VCP standard
  • 10+ years of VMware administration, troubleshooting and management experience in a large corporate or service provider environment
  • Advanced experience with VMware’s Software-Defined Data Centre (SDDC) technologies is desirable, particularly NSX and vSAN
  • Functional knowledge of the vRealize suite of tools, the experience of real-world use cases and impact
  • Tenacious problem solver who will own issues, demonstrating grit and commitment until full resolution
  • Excellent communication skills, both written and verbal with exceptional attention to detail
  • Strong rapport and relationship building skills with internal departments and external customers and partners
  • Strong track record of demonstrating business awareness and commercial acumen to inform decision making
  • Broad understanding of IT industry working practices and methodologies
  • Strong understanding of Cloud Computing and Hosting trends and technologies
  • Expert knowledge of product development processes and systems

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job perks/benefits: Team events
Job region(s): North America
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