Scalability Engineer (Remote) - DRE

Remote, NZ

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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
CaDRE is a consulting and troubleshooting team at Xero, focused on Data Reliability Engineering. We are passionate about scalable and performant software. We provide real time support to Xero’s customer facing applications and now, as we scale up Xero’s data platforms, have started developing world class tooling too. 
We need talented software engineers, database engineers or testers to join us in tackling the unique challenges of working at Xero’s worldwide scale.
Be part of our frontline response team - consulting, supporting and empowering data reliability at Xero.

What you'll do:

  • Resolve issues - Triage and solve development and production issues, and support tracking down root causes. Communicate impacts of any problem to stakeholders in terms of business value, helping to set a priority for resolution.
  • Incident and crisis response - When you have settled into the role, you’ll work with other CaDRE engineers on emerging incidents and problems in production, supporting other engineering teams in restoring availability.
  • Consult and advise - Actively build relationships with teams in CaDRE’s domain, guiding them through improvement opportunities and providing advice on the future stability, scalability and reliability of their services.
  • Continuous professional development - Always be growing, always be learning. You’ll develop a range of skills across multiple disciplines and expertise in one or more programming languages and ecosystem specific technologies.

Success looks like:

  • Building relationships - Successfully build trust and credibility across Xero.
  • Growth mindset and self-learning - Understand that competency is not fixed but is enhanced through dedication and hard work.
  • Coaching and mentorship - Mentor people under guidance from Senior Engineers & People Leads.
  • Work collaboratively - Finding pragmatic outcomes that everyone can commit to.

What you'll bring with you:

  • Self driven mindset, pragmatic with a desire to solve hard scalability problems 
  • Ability to ask questions and challenge existing ways of working
  • Curiosity and a growth mindset
Why you should become a Xero
Xero is continuing to grow and so are the opportunities to join us!
You can choose to perform this role:- In one of our #beautiful offices- Flexibly, through a hybrid of in office and remote working styles- Permanently Remote
As a permanent remote worker at Xero we want to ensure you are getting the same #beautiful employee experience as our in-office Xero’s. Permanent remote Xero’s will benefit from a virtual ergonomic work assessment and funding to assist with the improvement of your at home work setup. Xero will also fund up to 4 trips a year to your most relevant region Xero office. You are part of our #team and we want to see you thrive!
It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life.  We’re a place where innovation and change are not only encouraged, but celebrated.  We value our people and want them to enjoy and take pride in their work. 
We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary.  We have a culture we’re proud of - whether you're after a workplace with a social vibe, or a workplace which understands your family is priority, Xero is all of that and more.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.
Please include a cover letter in your application, telling us why you’re a great fit for this position.
Job tags: Coaching Mentor
Job region(s): Asia/Pacific
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