Customer Success Developer

Remote job

Full Time Mid-level / Intermediate
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ShortPoint Inc.

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We are looking for a Customer Success Developer to join us full-time remotely (timezone should between GMT+1 to GMT+8).

The Customer Success Developer will be responsible for:


  • Work on Customer reported Issues, implement and ship fixes and batches to the customers to solve their problems
  • Whenever needed, conduct calls with the Customers to get more information on the issues they are facing in order to reproduce it locally and plan to fix it
  • Whenever possible, Provide Customers who cannot wait for the next support release cycle, with a temporary hotfix that will help them
  • Contribute to our knowledge base and document solutions provided for our customers, and problems solved during calls with the Customers as well.
  • Build and maintain internal apps that will help smoothen the process of gathering information from Customers, and will help our agents provide better support to our Customers
  • Conduct ramp-up meetings with the engineering department before a new feature is rolling out to make sure you'll be able to handle Customer queries on those features.
  • Communicate with the Quality team to make sure provided fixes for our Customers meets ShortPoint quality standards
  • Provide support for the Automation Team and ship fixes that will help them automate testing ShortPoint


What We Offer:

  • Flexibility in vacations;
  • 4 working days a week 
  • Flexible working hours;
  • Working remotely;
  • Team building and activities & Annual meetups with the whole team
  • Fitness activities expenses covered;
  • Very dynamic culture and a friendly, helpful team.

Requirements

Candidate should:

  • Have a good understanding of Design and User Interface
  • Have a good understanding of React & Redux
  • Have a solid understanding of the fundamentals of JavaScript (both ES5, ES6), jQuery, and HTML/CSS
  • Have good knowledge of browser troubleshooting and debugging practices and techniques
  • Have experience with CSS pre-processors
  • Have very good English verbal and written communication skills


Good to Have

  1. Experience in working with SharePoint Online/Office 365 and OnPremise
  2. Experience in the Knockout framework


Job perks/benefits: Flex hours Team events
Job region(s): Worldwide/Anywhere
Job stats:  3  1  0
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