IT Analyst

Remote (US Only)

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Inflection

Inflection is a Silicon Valley identity management company. We verify identities and backgrounds so that people can connect with confidence, both online and in person.

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Inflection is looking for a hard-working, go-getter to join our Information Technology Team. In this role, you will be responsible for providing desktop support to technical and non-technical staff and assisting site-reliability engineers with corporate and production system support.
We want to find someone with a “do-what-it-takes” attitude, who is both creative and efficient in finding solutions to everyday problems.  We need you to be able to work independently, pick things up quickly, and use your expertise to ensure everyone stays up and running smoothly. You will be responsible for all day-to-day desktop support.

WHAT YOU'LL DO:

  • Initial setup and ongoing support of Dell workstations, notebooks, and Apple laptops running OSX, Windows 10, and MS Office.
  • Provide first-level desktop support and troubleshooting for Inflection’s users, opening and maintaining trouble tickets, assigning to other IT staff as appropriate.
  • Create and maintain end-user documentation, FAQs, and desktop support portal self-service resources and websites.
  • Assist our Systems Administrators with network services such as Active Directory, DNS, cloud backups, networking, and group policy management.
  • Administer user accounts and VPN access in our Active Directory environment, Google Apps, two-factor authentication, and other Linux and Windows hosted applications.
  • Procure and install end-user software, hardware, and peripherals.
  • Provide support for remote employees and support our remote offices.
  • Administer our voice-over-IP (VOIP) user accounts and phones.
  • Provide off-hours support and escalation via phone and remote access as required.
  • Maintain system, change management, incident response, process, and network documentation.
  • Produce weekly IT reports showing key performance metrics, trends, and statistics.

YOU'LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU BRING:

  • 1-3 years experience with end-user desktop support (Active Directory and/or OpenLDAP).
  • 1+ years of Administration experience in mixed Windows/Mac environments.
  • Understanding of VPN and other remote access technologies.
  • Familiar with Mac and PC mobile device management with Jamf, Intune, or similar MDM tools.
  • Familiar with VMware products including Fusion and Workstation or similar such as Parallels.
  • Excellent diagnostic and problem-solving skills with both software and hardware.
  • Excellent interpersonal and customer service skills.
  • Must have great time management and prioritization skills.
  • Thorough understanding of desktop and notebook troubleshooting, maintenance, and repair.
  • Ability to create concise and clear documentation understandable by end-users.
  • Exhibit exemplary customer service by responding quickly and courteously to all requests from our internal customers.
  • Experience with Active Directory, Azure, and AWS a plus.
  • Demonstrated experience running organized and efficient desktop support.
  • A+ certification or equivalent PC and Apple hardware troubleshooting experience.

TO WIT, INFLECTION OFFERS:

  • Competitive compensation including equity options.
  • Comprehensive insurance benefits package including medical, dental, vision, and life insurance, EAP, pet insurance, legal assistance, 401K with immediate vesting of employer contributions.
  • Diversity, Equity, Inclusion and Belonging  program.
  • Track record of promoting and hiring internally.
  • High-growth, innovative environment with big opportunities for impact.
  • Learning and development funds  to enhance and learn new skills.
  • 3 paid days per year to volunteer with nonprofit organizations of your choosing.
  • Ability to dress casually and work from the comfort of your home.
YOU BELIEVE WORK IS ABOUT MORE THAN JUST THE BOTTOM LINE
We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.
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Job region(s): North America
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