Process Engineer I

United States - Remote

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Defines and develops routine operational process methods, parameters, and procedures
Analyzes current operational processes to ensure they are consistent, compatible, and effective across functions and groups
Recommends and assists in improvements
Gathers and organizes documentation for process mapping across working groups
Responsible for tracking and frequently auditing processes, procedures, and SLAs/OLAs to ensure operational success
Works closely with Business Analysts and Project Managers to drive process improvement
Works under close supervision, detailed instructions on work
This position is ineligible for sponsorship

You Will:

  • Works as a team member in business process methods, parameters, and procedures
  • Documents the development of process requirements, parameters, control plans, flow charts, and instructions
  • Evaluate existing processes and recommend and implement basic improvements
  • Prepares extensive written documents, process workflow diagrams, and business requirements
  • Stays informed of industry standards for processes, software applications, and systems and monitor the general technological environment

You Have:

  • Requires one year of experience in process improvement, systems analysis, or project management
  • Background in a technical field is highly preferred
  • Basic knowledge of business processes and procedures
  • Basic time management, communications, and organization skills
  • Strong attention to detail
  • Basic knowledge about the implementation, analysis, and execution of corporate process improvement initiatives
  • PCs and various software applications, including MS Word, PowerPoint, Excel, and Visio
  • Ability to communicate technical information and ideas so others will understand. Ability to successfully work and promote inclusiveness in small groups
  • Ability to provide FANATICAL support
  • Demonstrated ability to provide FANATICAL support


  • High school diploma or equivalent required. Bachelor's degree in MOT, MIS, or business or equivalent work experience in this discipline


  • Process improvement certifications preferred

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job region(s): North America
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