Senior Security Engineer (Level IV)

United States - Remote

Full Time Senior-level / Expert
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The Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. 
You will take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution.  Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, layer 4 thru 7 issues.  The role will also support many elements of the Rackspace Cloud product portfolio. The Network Defense Engineer will create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Key Responsibilities

  • Configure, troubleshoot, and take escalations for Web Protection, Firewalls & Load Balancers, Windows/Linux host security administration, or Cloud Native Tooling
  • Create documentation for support and operations tasks regarding the above tools
  • Mentor and train lower level Rackers
  • Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
  • Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
  • Design, schedule and coordinate maintenances
  • Engineer and implement customized security solutions
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other Engineers on the support floor

We are looking for expert knowledge/understanding of:

  • Infrastructure, Automation (Preferred), NextGen and WAF Firewalls (for example: Akamai, Imperva, Cisco Firepower, Palo Alto etc), IPSEC and SSL VPN technologies, Profile Management (For example: MPF, DOS Protection)
  • Networking concepts and devices [All OSI Layers], Load balancers (For example: F5, Citrix), HTTP Protocol, Secure Socket Layer (SSL), DNS, Content switching policies
  • Network packet analysis via tools such as wireshark and TCP dump.
  • Developing knowledge in Networking, Windows administration, or Linux administration
  • How traffic flows through an environment, both hosting-based and cloud-based environments
  • Host and Network security components and their roles
  • Application security concepts, principles, and technologies
  • Public cloud platforms and native security solutions
  • Understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
  • Knowledgeable in the application of current and emerging network software and hardware technology and protocols
  • Requires specialized depth and/or breadth of expertise in own job discipline or field
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Career Level Summary

  • Requires specialized depth and/or breadth of expertise in own job discipline or field
  • Leads others to solve complex problems
  • Works independently, with guidance in only the most complex situations
  • May provide functional leadership to teams or projects

Critical Competencies

  • Systems Thinking: Enables optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ
  • Idea Creation: Examines new ideas of solutions, methods and products to ensure the potential and alignment with departmental and business goals

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job perks/benefits: Career development
Job region(s): North America
Job stats:  1  1  0
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