Billing Operations Manager

London, England

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Ruby Labs

Our aim is to build high-value products that users will be willing to purchase and use continually. Our products are backed by in-depth market analysis, focused and robust development teams, and aggressive marketing investments.

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Ruby Labs is a leading tech company that operates subscription-based consumer products in the self-help and wellness market. 
Our common vision is to create a tech company that builds a world-class self-help and wellness platform, to empower people to make self-care a way of life. A platform that is easily accessible for everyone and enjoyed for years. Since our launch, we've brought two successful products to the global market: Able and Hint, and are on track to launch a third in 2022.
Ruby Labs is hiring a Billing Ops Manager to join our fast-growing finance department. The Manager is responsible for developing an effective and efficient billing process; working with internal and external constituents to operationalize the process to maintain cost-effective, resilient, and scalable billing for our customers.
This role also requires relationship management with key payments partners like, Stripe, PayPal, Visa and Mastercard, troubleshooting and maintenance of technical and commercial matters of the payment processing ecosystem with the finance, product and engineering teams.
This position is highly visible and requires strong expertise in online payments processing.


  • Manage third-party payment processor relationships for commercial needs, performance tracking, and identify areas for new capabilities and improvements
  • Identify industry trends and new technologies to facilitate a premium purchase experience and maintain a high-level payment success rate
  • Lead negotiations for payment-related vendor contracts, new and renewals
  • Develop a deep understanding of payment lifecycle to optimize retention metrics and reduce transaction failures 
  • Partner with various business functions e.g. Commerce Product, Finance and Tech teams to align objectives to meet business needs and contribute to RL roadmap

About you

  • Bachelor’s Degree in related field (e.g computer science, mathematics, analytics, etc.)
  • Experience in accepting micro-payments at scale
  • Minimum of 4 years relevant experience
  • Strong analytical and problem-solving skills as well as verbal, written and interpersonal communication skills with proven ability to work collaboratively
  • Basic knowledge of Visa RDR, Verifi Alerts, Ethoca Alerts, etc.

Nice to have

  • Experience with Chargebee/Recurly/Stripe Billing or similar subscription management platforms is plus
The TeamYou will be joining a strong team of >100 people passionate about building the best-in-class product. RL has incredible team members, users, and ambitions... which is where you come in.
We are a remote-first company, and our team is distributed across the UK and Europe. This was a deliberate choice to prioritise work-life balance and ensure we can accommodate the best people whilst fostering diversity.
Our ValuesRuby Labs is founded on values we all share and are ready to stand for. They bring us together well beyond our current products and technologies.
Driven by dataWe believe in knowledge and continuously champion learning and experimentation. As we are relentlessly driven by data, we place value on rationality and real insights, not unproven beliefs.
InnovationWe praise smart innovation. We’re inquisitive, exact and always challenge our beliefs. Like a researcher, we take established knowledge and add something new. We create something better than the original, not just different.
Dream bigIn an industry where only the best products succeed, prioritizing our work is a must. We don’t waste time on low-key projects. We only go after the most disruptive, effective and exceptional ideas.
TransparencyTo get the best results, you need to see the full picture. That’s why our team has access to all information and is involved in key decisions. We also give each other honest feedback, so we can learn and improve.
ExcellenceSelf-help & wellness is a competitive industry with demanding users. Excellence is a necessity. At Ruby Labs, this means solving problems by breaking the rules, learning quickly and delivering superior execution.
Open-mindednessWe’re open to experiments and ready to take measured risks to get great results. We also value diversity and know the power of collective intelligence. If you have a better solution, we want to hear it.
BenefitsCompetitive remuneration, Culture of continuous learning, Flexible vacation policy.
Employment Regular employment in UK or Malta or Contractor agreement for the team members distributed across Europe (non-UK/Malta).
Job perks/benefits: Flex hours Flex vacation
Job region(s): Europe
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